Customer Support Benefits Specialist
Resume:
MELISSA GARCIA
Lutz, FL *****
*******@*****.***
After 13 years of employment with the same company due to the COVID 19 pandemic I find myself unemployed. Strong desire to work on a team that will promote company growth and the potential, to make a difference in today’s world to ensure a better future. Work Experience
IP / AP Customer Support
Collabera Temporary Agency
February 2022 to July 2022
• Assisting current Citi Financial employees with ordering supplies
• Providing guidance in maneuvering the IP Procure 2 Pay interface
• Instructing on creating Charitable organizational event set up
• Escalating unresolvable issues to appropriate department for resolution
• Providing current open invoice status
• Assisted with bringing delinquent invoices or accounts current
• Proactively resolving email inquiries
ACA Benefits Specialist
Asure Software
July 2021 to October 2021
• Reaching out to the clients to complete ACA Data Forms
• Audit ACA Data Forms for accuracy
• Create tickets in Zendesk if there are corrections needed to reach out to the client for corrections or needed information
• Code the information per IRS ACA Compliancy standards in Evolution System
• Update Tracking spreadsheet
• Process year end filing for full-service clients April 2020 to October 2020
Due to the Pandemic lost position with Paragon effective 04/02/2021 Compliance / AP & AR Billing Coordinator – Financial Analysis / Payroll & Budgeting Compliancy Duties:
Paragon Systems Inc.
September 2012 to April 2020
Ensuring required certification and training for the Protective Security Officers (PSO’s) are maintained in accordance within federal laws, rules, and regulation, as well as the Department of Homeland Security
(DHS) standards are met as depicted in the statement of work (SOW) Processing all Top-Secret Clearance Initiation request for e-Quip submissions. Maintaining all current and former PSO credential records. Log New and Separated PSO’s on the company’s profile with the Employee Action Report Systems (EARS) for accurate registration on the Department of Agriculture Licensure web service. Assisting the Captain with quarterly weapons reports as well as other duties as requested. Assisting Program Manager with training documents and other duties as requested Invoice and Billing Duties:
Creating reports and invoices for submissions to The Department of Homeland Security for account payable transaction
Reviewing all journal entries are completed properly for swift payments of accounts payables and receivables
Process all productive hours and temporary additional service hours worked by all officers Validate the reporting hours for 300 plus PSO’s for accuracy of hours by payroll reps Efficiently maintaining the billing invoice for hours worked for corporate office submittal to (DHS) for Melissa Garcia
Assistant Program Manager
Ares /Paragon
September 2007 to December 2012
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Assisting the Captain with quarterly weapons reports as well as other duties as requested. Processing all new hire documents to include running an E-Verify and all company paperwork Verifying that FMLA documents are properly completed and submitted to corporate for additional processing as needed.
Providing travel accommodations as needed
Consolidating credit card summary for Project Manager, Captain, Compliance Coordinator, and training departments monthly
Ordering office supplies for the Northern Florida office and additional satellite offices (one in Orlando, another
Jacksonville and in the Panhandle Area of operation) Assist in other operational, financial, and other duties as requested by supervisors or corporate office. Payroll Regional Lead Duties payroll discrepancies expense reports Processing weekly payroll including leave request prohibited items reports and validating addition supervision reports
• Create, Print and Submit form 1095 and 1094 as required (IRS and Clients) Aston Carter- Temp Agency
• Temporary assignment with DLA Piper International – Auditing Financial Reports to ensure accuracy.
• Reviewing Time records for attorneys under the DLA Piper umbrella to confirm accurate reporting of time
• Submitting error back for revision and following up to make sure time was corrected and resubmitted to payroll for providing
• Providing monthly E/D report (Earning and Deduction report) Education
Bachelor degree in business management
Florida Metropolitan University - Brandon, FL
October 2003 to June 2007
Skills
• Microsoft Office Excel Power Point Word Procure 2 Pay Oracle Resolve IT CMP SNOW OneNote Service Now Notepad Kronos TMS Vantage Valiant SharePoint RAMP E-Verify E-Screen Portal Multi-Tasking Detail Oriented Proactive Vs Reactive Management Leadership Avaya Phone system Contact Tracing certification
• Zendesk
• Financial Report Writing
• Journal Entries
• Auditing
• Program Management
• Process Improvement
• Financial Analysis
• Payroll
• General Ledger Reconciliation
• Accounts Payable
• Accounting
• General Ledger Accounting
• Balance Sheet Reconciliation
• Help Desk
• Workday
• Account Reconciliation
• Business Analysis
• Bank Reconciliation
• Microsoft Windows Server
Assessments
Customer focus & orientation — Highly Proficient
July 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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