Customer Service Lead Trainer
Resume:
Nolin Grimes
Columbus, Ga *****
*****.******@*****.***
SUMMARY
Managerial professional adept at multitasking and organization. Strongly skilled at prioritization and attention to detail in fast-paced, high-stress environments. Excellent verbal and written communication skills. Experience managing a staff of at least 20, scheduling, client relations and implementing and executing new systems and approaches to daily work flow. A natural leader, successful at advancing in all previous positions.
PROFESSIONAL EXPERIENCE
Houlihans (Marriott and Double Tree) Bar and Grill, 2018 - 2022
Manager, Bartender, Server
Supervising front and back of the house
Logging inventory
Balancing on-site cash receptacles, including cash drawers and safe
Paying vendors and maintaining relationships
Customer relations and service
Various hotel duties
Pizza Place – Lead Server, 2022
Customer service
Lead trainer
Wild Wing Cafe, Columbus GA — Server
March 2017 - April 2018
Customer service
Trainer
Country’s Barbecue, Columbus GA — Server, Cashier, Hostess 2015 - 2017
Customer service
Trainer
Employee of the Month
SKILLS
Proficient with Microsoft Office and Google Suite
Clerical and administrative knowledge
Agenda and schedule keeper
Experience with multi-line phone system
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