Customer Service Car Manager
Resume:
RJ Caudill
Bolingbrook, IL, 60440
**********@*******.***
SKILLS
• Management - Solid background in planning and executing sales plans. Hands on manager with highly developed negotiation skills and experience cultivating current and new staff to exceed their own expectations.
• Finance - Ability to enhance dealer profit through the sales of extended service policies, insurance, and aftermarket products. Proficient in deal approvals, submissions, and structuring.
● Inventory Management- Personally handled inventory at Nissan for three years based on demand and inventory availability. Responsible for appraising vehicles according to current market conditions, vehicle quality, and assign values based on using multiple resources. Also established reconditioning costs to help determine resale value.
• Internet Sales - Strong background in lead follow-up and client retention. Created successful follow-up systems to maintain above average grosses and leads to sold ratio.
• Sales - Ability to form strong client relationships to gain not only the current sale, but future business through referrals. Maintained flawless Customer Service Index scoring. Produced to the highest levels and in most cases exceeded previous dealership records.
Employment
August 2021 to July 2022, July 2017 to June 2020
Arlington Chrysler
1155 W Dundee
Arlington Heights, IL, 60004
Finance Manager
● Averaging $2450 per car (Approximately 80 deliveries per month) on all deals combined (financed, cash, lease) while maintaining above average customer service index
● Only finance member in team of 4 “DealerRater 5-Star Certified” based on customers independent evaluations of experience
● Worked directly with lenders for proper structuring of deals for compliance while maximizing gross profit
● Process legally binding contracts and finalizing auto purchase for customers
● Created a standardized menu presentation approach that has led to better customer satisfaction, gross profit, and product penetration
● Maintain corporate standards for product penetration including: gross profit per retail, warranty, GAP protection, ETCH, maintenance, cash profit per retail
● Ensure customers are processed in timely manner while still maintaining product penetration and customer satisfaction
June 2020 – August 2021 McGrath Honda
Chicago, Il
Used Car Director/Finance Manager
In charge of all aspects of Used Car Retail. Customer closing, obtaining financing, personally responsible for 12 Salesman for training, accountability, and productivity. Finance Manager
October 2016 – July 2017 Bob Rohrman Nissan
Arlington Nissan
General Sales Manager
• Responsible for maintaining entire sales department encompassing approximately 25 salespeople, and 4 managers
• Ordered vehicles and products to ensure proper supply for current demand
• Hired, trained, built, and maintained productive sales team
• Appraised trades and vehicles purchased by dealership
• Maintained daily log for sales including, gross, pacing report, and objectives November 2015 – March 2016 Bob Rohrman Nissan
Arlington Heights, IL
General Manager
● Responsible for all aspects of dealership operations including Sales, Parts, and Service
● Managed operational goals for each department individually and as a store
● Monitored advertising budget of over $100,000 for effectiveness and growth
● Worked directly with manufacturer to meet sales goals to maximize profit
● Out performed 3 previous sales units and total gross store profit during tenure 2012 - 2013 Bob Rohrman Nissan
Arlington Heights, IL
New Car Manager
• Responsible for all new car ordering and inventory analysis
• Handled new car advertising and incentives
• Maintained average of $1600 per transaction and desking approximately 70 deals per month
2010-2012 Bob Rohrman Arlington Nissan
Arlington Heights, IL
Sales and Leasing Consultant
• Averaged 23 units per month and maintained over $1700 per car average gross
• Salesman of the year of 2011 and 2012
• Recipient of Nissan Owner First Award of Excellence
● Only salesperson to receive monthly bonus (14 straight) from Nissan directly for units sold while maintain the highest level customer service via surveys 2001-2010 Village of Downers Grove
Downers Grove, IL
Police Officer
• Assigned to patrol division, responding to calls including domestic situations, traffic accidents, thefts, and numerous other incidents
• Specialized Certifications in Field Training Officer, Accident Reconstruction, Evidence Technician, Juvenile Officer, and Defensive Tactics.
• Member of Fraternal Order of Police, Felony Investigation Accident Team
(FIAT), and Juvenile Officer’s Association.
1999-2001 Dupage County Sheriff’s Dept.
Wheaton, IL
Deputy Sheriff
• Assigned to Dupage County Correctional Institution
• Responsible for inmate control, accounting, and safety Education
1994-1999 University of Idaho Moscow, Idaho
Bachelor’s of Science in Criminal Justice
Associate’s Degree in Sociology
1993-1994 Grangeville High School Grangeville, Idaho High School Diploma in General Studies
Strengths/Accomplishments
Management professional with a record of excellence in: Sales management, finance and insurance, customer service, structuring sales team strategy, with a customer satisfaction focus, and profitability result. Creative closer and problem solver with the ability to drive gross profit, resolve conflict, improve employee ability, and consistently exceed performance expectations.
According to your listing my credentials are a perfect match in expectations, and my experience. Being in the auto industry for 13 years I have held every position, including General Manager, where I was in charge of fixed operations (parts/service) as well as the entire Sales Department. My 12 years in law enforcement also taught me about conflict resolution, prioritizing obligations, and producing thorough results while managing time. In my twelve years in the automobile industry I have strived for three things: Making customer’s experience different than their preconceived hesitation about the process, increasing gross profit, and generating retention. I truly believe that customers will pay any amount equal to the value of the product offered.. This progression not only taught me along the way but also improved my success. For 22 months consecutive “Salesman of the Month,” was manager of the year three times as General Sales Manager, all while suffering the transition of 18 General Managers.
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