Mortgage Processor Account Administrator
Resume:
Jenesia McDougal
*************@*****.***
PROFESSIONAL SKILLS SUMMARY
Processing experience:
•Ability to process FHA, USDA, VA, Rural Development, Conventional, Jumbo, Residential, Wholesale, Investor and both conforming and portfolio products
•Ability to process purchase and refinance loan products with required documentation in compliance
•Ability to communicate greatly with internal and external client for condition needed to submit to underwriting
•Ability to make decisions may have a moderate impact on the workflow
•Ability to understand highly complex issues and negotiate and engage different viewpoints of workflow processes
• Ability to understand and remember and or apply oral/written instructions and apply common knowledge to perform efficiently in workflow
Processing Systems experience:
ResWare, Encompass, AS400, Talon and Eagle Mainframe, Calc Experience, LOS, Loss Mitgation Firserv, Ventanex, Black Knight, AUS ordering, Credit Report ordering PC Proficient with Microsoft Office Suite, (Word, Access, Excel, PowerPoint), QuickBooks and other specialized software products. Strong accounting and mathematical computation skills. Microsoft Word, Works, Internet Explorer, Outlook, Lotus,10-key, Power Point, Access, Excel, Type 40 wpm, 40,000 ksph alpha-numeric, Faxing, Copying,
PROFESSIONAL EMPLOYMENT
Selene Title June 2021-present
Escrow Coordinator/Order Specialist
Performs upfront clerical functions to assist in having the loan processed in its initial stages. Develop and maintain relationships with Escrow processing and Loan Officers to ensure loan moves through the system in a timely and accurate manner. Train personnel as necessary as assigned by management to support the business objectives. Opening up new files for all cash out commercial transactions to ensure a 21-day closing takes place. Collecting documentation required during the loan process. Ordering title work, appraisals, payoffs, HOAs, and Lien Searches.Provides details to management on any internal or external issues that could identify opportunities for improvement and make recommendations.
(Robert Half) contract
Sprout Mortgage
Mortgage Processor (Loan Setup) June 2020-March 2020 Review loan application packet for completeness and accuracy Ellie Mae loans. Responsible for requesting required documentation from the borrower and third-party representatives in support of loan submission to underwriting for approval. Responsible for communication to loan officers and underwriters. Dallas County October 2019-Feburary 2020
Clerk II- Tax Assessor Collector
Performs a variety of moderately complex support tasks which may include: inputting, processing and distributing a variety of documents and records collecting, compiling, filing and maintaining data reconciling data, funds or inventory and interacting with the public to provide excellent customer service. Works within a well-defined framework of policies and procedures, under moderate supervision. Outsource Processor(contract) April 2019-October 2019 Lereta LLC
Tax and Flood Services
Process and research entry level research tasks inquiry initiated by a homeowner inquiry, lender, or internal LERETA source. These tasks will include requests from the lenders that have pre-determined processing steps. There will be minimal decision making in regards to complete these items. They will be required to manage their pipeline and ensure that the lender's Service Level Agreement is not compromised. They will advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met. Deval LLC May 2017 to January 2019
Mortgage Specialist-Collections
Assist with inbound calls from homeowners about the servicing of the loan account. Whether the accounts are current or delinquent assistance is offered in answering questions as well as providing account details to cure the delinquency with Hardship assistance and payment retrieval. Assist with outbound calls to homeowners who have fallen delinquent on the monthly payments or assist with making arrangements to account up to date. FRANKLIN AMERICAN MORTGAGE May 2012 to February 2017 Collateral/ Correspondence Analyst
Analyze individual loans to ensure to compliance all procedures and evaluate all information and ensure accuracy of the same and prepare required documentation with the Truth in Lending Act (TILA) and TRID as well as suspend and clear TILA related conditions on a loan if required. Coordinate with account administrator and ensure accuracy on all collateral and monitor clients of all finance communication on compliance related issues between FAMC Corporate Compliance, Auditor, Audit Team Lead and the correspondent lender, track, log progress, and provide management with production reports on daily basis Assist in review of monthly QA compliance related findings, analyzing trends, and reporting of data.
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