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Remote Customer Service /collections Representative

Location:
Fayetteville, NC
Salary:
Open
Posted:
September 26, 2022

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Resume:

THEODORA MITCHELL

*** ******** ** *** * #, Spring Lake, NC 28390 (H) 910-***-**** (M)910-***-**** adsqsx@r.postjobfree.com / adsqsx@r.postjobfree.com

SUMMARY OF SKILLS

●PG&E Power pathway San Jose Entry to Gas Operations

●1 week on the job training GSR at Cinnabar Yard

●36 hrs of Plastic Pipe Fusion along with the Pg&e 02-04/02-06/02-07

●Various Veriforce Certifications

●Training on Gas Systems Fundamentals

●Osha 10

PG&E training for OJT leak survey & leak detection over 100 hrs for soap and machine..at Pg&e Winters Gas Operations training camp)

Locate / Mark Completed 5 week training. @ PG&E Winters training camp )

●5 years of experience in utility locate & mark ● Flagger/Traffic Control certification locating ● Able to work in confined spaces

●18 years of different variations of customer service ● Ability to conduct damage experience investigations, manhole certified, pot holding and trench plates

●Knowledge of GIS and GPS holing all underground utilities.

●Knowledge of basic construction ● Works well independently equipment practices ● Strong team player

Tools: spader, whacker, jackhammer Trained using Vivax as well as RD

●CPR/First Aid certified and various Locating equipment

●PowerPathway Program grad uate

TRAINING/EDUCATION

PowerPathway – Entry to Gas Operations, August 2018

●32 hrs of On Job Training with GSR @ cinnabar service center in San Jose

●Over 30 hrs of Plastic Pipe Fusion Training with PG&E 02-04 & 02-06 & 02-07 certified special training with John Murphy for butt fusion/ distribution lines/ stabe fittings/ electro fusion technology exct..

●Over 10 Veriforce OQ’s including : 007/ 502/ 613 / 763 / 607/ 305/ 602/ and more

●Pg&e Test qualified woi/ ptb/ ist / ccv

●PG&E Utility Worker Training Completed 2018

●Trenching and Pneumatic equipment and Tools

●PG&E Locate and Mark tools and procedures and Standards

●Manhole Certified

●PG&E Pipeline Stand By Certified

●Concrete Scanning & GPR

●Pot Holing Certified

●Trained on PG&E ‘s Safety policy and procedures and Misson / Vision & Culture

WORK HISTORY

TMI traffic control,Oakland, Ca

11/18 to present

Setting up traffic plans for pg&e and multiple other companies

LOCATOR TECHNICIAN

UtiliQuest Hayward, CA August 2017 -February 2018

●Locating ATT as well as Comcast lines. Manhole certified and high profile line locator.

●Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.

●Attended monthly safety meetings to ensure machine operation safety. ● Safe and efficient operation of all tools and equipment ● Promoted shop safety by working in a safe manner.

●Followed company procedures to maintain work environment in a neat and orderly condition.

●Followed standards and procedures to maintain safe work environment.

●Accurately read, understood, and carried out written instructions.

UTILITY LOCATOR/CONCRETE SCANNER

Encompass Concrete Scanning Los Angeles, CA June 2016 – August 2016 ● Utility locating and concert scanning and GPR as well.

●Take pictures and log data for every ticket; lay down USA at times; also some CCTV camera sewer line and pot holing.

●Used RD 8000 to find subsurface utility lines.

●Identified depths of water, sewer, gas, cable, oil and electric lines.

●Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.

UTILITY LOCATE TECHNICIAN

Bess Testlab, Inc Hayward, CA October 2015 - March 2016

●Correct, safe and efficient locating of underground utilities including telecommunications, electric, power, cable TV, gas, water and sewer systems.

●Read and interpret utility maps/prints to identify the type and size of underground utilities

●Thoroughly search for underground utilities in an area, properly marking the location, completing the necessary paperwork, and photographing each locate

●Operate different electronic detection equipment, to locate and mark under-ground facilities within prescribed accuracy limits

●Use assigned communication equipment to effectively communicate with excavators, utility reps, and company personnel, regarding underground facilities, all jobs were 3rd party for PG&E.

●Copied, logged and scanned supporting documentation. UTILITY LOCATE TECHNICIAN

NAFS SACRAMENTO CA SEPTEMBER 2015

UTILITY LOCATE TECHNICIAN

Synergy One Atlanta, GA January 2013 - April 2015

●Georgia Manual Labor Troubleshooting

●Use of hand tools

●Use of blue prints/maps Locate underground fiber cables ● Performed Supervisor lead responsibilities.

●Used RD 8000 to find subsurface utility lines.

●Identified depths of water, sewer, gas, cable, oil and electric lines.

●Troubleshot electrical equipment problems such as electro-valves and sensors.

●Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols.

●Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.

●Copied, logged and scanned supporting documentation.

References Upon Request

CERTIFICATIONS

●OSHA 10

●Flagger

●CPR/AED/First Aid

●Various Veriforce certifications

●Confined Space

●PowerPathway Graduate

●Manholes Certified

●Volunteer

●Prosperity Place Coordinator for Girls that Rock Program

●Fire Safety Drills

●Earthquake warning signs

●A lot more jobs to list but didn't want to list. Thought we could just talk more in person if needed

●Almost 5 years I have successfully fought and won a battle with a serious health issue,All I asked is for a chance to get back in the working field and provide for my family and celebrate life



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