Store Associate Customer Service

Objective

Darling Miranda

**** ******** **., ************, ** 28306

Cell: 915-***-**** *******@*****.***, ***********@*****.***

Seeking a permanent position within a company that offers growth and career opportunities

Skills

Proficient in Spanish

Excellent Customer Service in the Retail Industry

Warehouse Inventory and Cash Flow Management

MS Office Word, Excel, Windows and Internet Explorer

Education

Pedro Pablo Sanchez High School, Panama

Work Experience

10 July 2020- Present, Army Air force Exchange Service, Fort Lee VA

40 Hrs/ Week

Shift Manager

Serves as a liaison and administrator for AAFES Personal Services, Retail Commodity Operations, Vending, Telecommunications and store operations. Ensures compliance to corporate and local policies and procedures. Provides guidance and offers resolutions to maintain effective services operations and meet business objectives. Develops, monitors, and supervises Personal Services, Retail Commodity Operations, Direct Concession Operations, Vending and Telecommunications programs. Oversees Concession programs, Fairs, Bazaars and special events. Handles basic contract development and administration in accordance with AAFES objectives and policies.

Ensures day-to-day facility performance. Promotes great customer service, safe food quality, store cleanliness and sanitation in accordance with AAFES standards. Develops and mentors associates and supervisors

05 June 2019- 1 July 2020, Army Air Force Exchange Service, Fort Bliss, TX

32 Hrs/Week

$30,000/Year

Store Associate

Worked as a Store Associate and Cash Accounting Clerk. Ensures high levels of customer satisfaction through excellent sales service. Assess customer’s needs and provide assistance and information on product features. Welcome customers to the store and answer their queries. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis and “Go the extra mile” to drive sales. Maintain in-stock and presentable condition assigned areas, actively seek out customers in store to promote Military Star card benefits. Remain knowledgeable on products offered and discuss available options for payment plans and current sale items, manage front cash register.to include accountability of all monies. (30 HR a week)

2 August 2018- 1 June 2019, Army Air Force Exchange Service, Grafenwoehr Germany

34 Hrs/Week

$32,000/Year

Store Associate

Worked as a Store Associate and Cash Accounting Clerk. Responsible for the day to day reconciliation of over $240,000 cash and monies, daily deposits from multiple facilities, CCP and PCC IGLAS accounting system. Assist with the Customer Service Counter to do Refunds and Clearing proceedings for Soldiers. Manage warehouse inventory once a month and executing all areas of receiving, stocking and merchandise presentation. (34 HR a week)

12 January 2012 – 12 June 2018, Army Air Force Exchange Service, Military Clothing Store:

Fort Bragg, NC / July 5, 2017 Fort Stewart, GA Exchange service.

30 Hrs/Week

$30,000/Year

Sr. Store Associate / Cash Accounting Clerk

Part Time position in Fort Stewart, GA. Greeting customers, assist with prompt and efficient service within sales and as a Cashier. Worked as a Sr. Associate and Cash Accounting Clerk. Responsible for the day to day reconciliation of over $140,000 cash and monies, daily deposits from multiple facilities, CCP and PCC IGLAS accounting system. Assist with the Customer Service Counter to do Refunds and Clearing proceedings for Soldiers. Manage warehouse inventory once a month and executing all areas of receiving, stocking and merchandise presentation. (30 HR a week)

2 April 2003 – 20 December 2012, Independent Contractor: Fort Bragg, NC

40 Hrs/Week

$45,000/Year

Family Child Care Provider

Planned, manage and implement a program of developmentally appropriate activities promoting social, emotional, physical and intellectual development of children. Experienced with supervising children ages 6 weeks to 7 years old including special needs throughout several Army installations, ranging from Fort Huachuca, AZ, Darmstadt, Germany and Fort Bragg, NC.

Incorporated a bilingual learning environment for children in both English and Spanish, established a large Network with providers and parents to provide opportunities for sharing resources, play-dates, guidance and referrals while developing great friendships.

Handle payments and receipts for care provided to include providing proper documentation during Income Tax season for the parents. Create monthly lesson plans to meet each child's developmental goals. Maintain a portfolio for each child to illustrate educational progress and milestones reached. (40 HR a week)

12 March 1999 – 1 April 2003, Army Air Force Exchange Service, Old Glory Express: Fort Bragg NC

30 Hrs/Week

30,000/Year

Store Associate

Provided bilingual customer service at Express store while selling a variety of specialized merchandise to customers. Ability to handle diverse customers and adequately resolve customer complains while maintaining professional salesmanship and courtesy. (30 HR a week)

References

Nathan telephone: 704-***-****

SGM Eduardo Carranza telephone 915-***-**** email *******.*.********.***@****.*** (husband is military spouse)

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