Operations Manager Senior

Mohamed Phone:Saad +201**-******* Abdelazim

Email: *********@*****.***

Cairo _ Egypt

Driving License: Special Egyptian and UAE License

CAREER PROFILE:

Professional Area Manager with of experience in food and hospitality environments of management and operation, including account management, customer service, Highly efficient and customer-orientated Senior Operations Manager with 22 years of experience in food and hospitality environments. Adept communicator with team-leading and development skills. Dedicated to effective and innovative management techniques to ensure the success of the branch .To further my professional career executive as a Area Manager . Seek to diversify my skills as a Senior Operations Manager and as part of a larger Organization. Relocation desirable. EDUCATION:

- Master of Business Administration )current study(

- IBAS Academy - Switzerland.

- B.Sc. of Agricultural Sciences 1998

Faculty of Agricultural Sciences - Zagazig University. PROFESSIONAL EXPERIENCE:

Area Operations Manager: )Jan 2021_ Present(

- Tsebo Catering Egypt (Tsebo Solutions Group) - Egypt.

Overall review to ensure that all HSE standard is implemented and the site's staff are adhered to.

Ensure that all prepared meals are served on time and in a proper way with the proper attitude from the site team.

Review the site cost and consumed through site accountant.

Meet with the site manager and head chef to put a plan to achieve the cost target.

Meet with the client to measuring his satisfaction abut company service.

Responsible about solving the problems which it faces by the client through put an action plan with site manager and head chef.

Hold a meeting with site staff including the site manager and head chef to determine their duties and to developing the performance.

Responsible about review sites time sheet,vacation forms & transfer forms before sending it to HR department.

Hold a meeting at the end of month with operations director to review area cost and revenues.

Make sure that all sites managers did an action plan for their team to finalize their annual balance before the end of year.

Give all support to the sites managers and head chef to help them to developing sites performance and to reduce the complaints that faces by the clients.

- Tsebo Work Sites:

1. The American University (Fifth Settlement - Tahrir). 2. Heliopolis Club

3. Pfizer Pharmaceutical Company.

4. Glaxo Pharmaceutical Company.

5. Al-Hikma Pharmaceutical Company.

6. Royal Hospital.

7. Danone Company (Factory - Farm)

8. Ezz Steel Factories (Ain Sokhna - 10th of Ramadan - Sadat) 9. EFC Company.

10. EBIC Company

11. Uber Company (Fifth Settlement - Tahrir)

12. Lesaffre Egypt Company

13. Gig company.

14. The main kitchen in The 5th Settlement .

Senior Operations Manager: (2012 – 2020)

- Abu Dhabi National Hotels Co. (Compass Group) - UAE.

Drive the financial success of the unit's operation.

Lead all phases of food preparation, menu planning and development, operation planning and expenditures, budgeting, costing and maintaining proper Inventory levels.

Recruit, hire, schedule and perform general administrative duties.

Ensure excellent client relationships and client satisfaction with the service option.

Initiate frequent workplace inspections and HSCE training of all staff and effectively manage all.

Ensured that all projects and deliverables were completed on time, and exceeded all client expectations.

Acted as senior liaison between company and the client, always ensuring that all contract requirements were met with complete customer satisfaction.

Produced documentation on disaster recovery, security guidelines, remote access, and training procedures Supervised and trained onsite personnel.

Ensure hospitality is produced to the highest possible standard and is delivered to the agreed specification.

To actively seek and identify opportunities and innovation for business growth &development with focus on latest food trends and besd practices.

To deliver the highest posseible standard of food with the resources available and within budget.

Participation in tenders.

- Abu Dhabi National Hotels Work Sites:

1. Police Hotel in Abu Dhabi.

2. Abu Dhabi Police Officers Club.

3. Police Hotel in Al Ain.

4. Al Ain Police Officers Club.

5. Police Rehabilitation Academy in Al-Ain.

6. Al Ain Police Directorate.

Operations Manager: (2008 – 2012)

- Abu Dhabi National Catering Co. (Foodco) – UAE

Monitoring the quality of food products and service provided to customers.

Ensure that health and safety standards and regulations are strictly applied and without deviation.

Lead all phases of food preparation, menu planning and development, operation planning and expenditures, budgeting, costing and maintaining proper Inventory levels.

Food safety training and the communication of policies to employees.

Monitoring and supervising the site employees and ensuring that each of them performs his job duties.

Ensure that the food items served match the daily menu.

Supervising the cleanliness schedules and the schedules of refrigerators and freezers and making sure that they are recorded correctly.

Ensuring that all meals are served on time and supervising the performance of employees while serving meals.

Ensure that customers are satisfied with the service provided to them.

Responsible for receiving food products in terms of quality, quantity and expiration dates.

- Abu Dhabi National Catering Work Sites:

1. Naval Forces Command (Officers Club and Administration). 2. Abu Dhabi Naval Base (Officers Club and Administration). 3. Jebel Ali Naval Base (Officers Club and Administration). 4. Naval College.

5. Border Guard Sector.

Site Manager: (2005 – 2008)

- Italian Company for Tourist Establishments -Egypt.

Lead all phases of food preparation, menu planning and development, operation planning and expenditures, budgeting, costing and maintaining proper Inventory levels.

Responsible for maintaining high standards of food hygiene.

Involved in planning menus for the club and special events.

Ensuring high standards of food quality from point of purchase to meal preparation.

Food safety training and the communication of policies to employees.

Ensure that customers are satisfied with the service provided to them.

- Italian Work Sites:

1. Al-Nasr Sports Club in Alexandria.

Catering Supervisor: (2000_ 2005)

- Italian Company For Tourist Establishments _ Egypt

Ensure locations are well prepared for meal services.

Utilize all food and beverage skills to achieve maximum customer satisfaction.

Assist with daily ordering from production area and beverage stores.

Complies with all hygiene practices and regulations as per company policy at all times. TRAINING & COURSES:

Course in Health and Safety.

Course in Work Ethics.

Course in Quality.

Course in Planning and Organization.

Course in of Time Management.

Essential Food Safety Certificate from (Syscoms College) UAE.

HABC Level 3 Award in Supervising Food Safety in Catering (QCF) Certificate from (High fields) UK.

ICDL Preparation Proficiency in using MS Office application and internet from ministry of communications. KEY ACHIEVEMENTS:

Site Was Brought To the company, EBIC, and the contract was signed with them. The site was prepared with the required equipment, the operating bed was prepared, as well as the operating materials. The required exercises were conducted and then follow them up after that, in the year 2021 (Egypt).

New Site Was Brought to the company, which is the EFC company, and the contract was signed with them. The site was prepared with the required equipment, the operating bed was prepared, as well as the operating materials. The required training and then follow them up after that, in the year 2021 (Egypt).

Raising the daily sales of the American University in Cairo from 10,000 pounds per day to 40,000 pounds per day in 2021 (Egypt).

Supervising the preparation of the police qualification tender file, whether the financial and technical offer. The tender was taken and signed with them in 2017 UAE.

Negotiating with the Abu Dhabi Police Command over the Al Ain Police Hotel, and a contract was signed with them to manage the hotel and provide its services in 2016 UAE.

Agreement on a new contract for the company, which is Hemaya Security Services co, and I prepared the menu and supervised the terms of the contract 2014 UAE.

Negotiating with the UAE Navy to renew the contract and it was renewed in the year 2012 UAE.

New Contract was drawn up for the company, which is the border guard sites in UAE, and it was contracted in 2009.

Certificate of Appreciation for Outstanding Employees from Abu Dhabi Police General Command - Police Rehabilitation Department 2020 UAE.

SKILLS:

Manage daily labour hours, daily and weekly payroll through E-Time, and inventory through daily requisitions and end-of-month inventory Benefits and Compensation Administration.

Budget preparation and cost analysis.

Event planning, marketing, and sales.

Management Training and Development.

Ability to effectuate quality and quantity control standards. Operational Leadership.

Ability to participate in and lead when necessary all departmental-wide meetings.

Ability to converse calmly with irate guests, superiors, and subordinates in sometimes intense emotional situations.

Policies/Procedures Standardization.

Ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times.

Excellent Converse in a professional manner through verbal and written English and Arabic. References are available upon request.

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