Center Agent Customer Care

MANISH CHETTRI

Mobile: +91-988*******

E-mail: ******.********@*****.***

My job profile is based on Logistics, Warehouse Inventory Controller, Call Center Agent and as a Customer Care Officer. I have successfully handled my job and will continue to do so with all my efforts and dedication towards my work. Honesty, hard work & punctuality are the key outline of my personality. I am looking for a challenging position in a dynamic organization/group that welcomes initiative, dedication and demands excellence in consistently meeting business objectives and exceeding standards. I feel with my experience; I would be a valuable asset to your company and would be able to contribute on company’s ongoing success.

STRENGTHS

STRENGTHS

1. Excellent presentation

skills Client relationship

building Computer

proficient

2. Able to manage and

handle group of people

3. Strong organizational

skills

4. Honest and dedicated

to

the job layer

5. Team Player

EDUCATIONAL QUALIFICATIONS & TRAINING

Secondary (W.B.C.S) St. Roberts Higher Secondary School Secondary (W.B.H.C.S) Ramkrishna Siksha Parishad

B.A.(English) Calcutta University B.B.COLLEGE

Achievements:

1. Certification of Achievement from the Board of members. 2. Learn the importance of teamwork, management & improvement in communication skills. 3. Implement new applicable ideas to enhance the operations in terms of generating positive revenue.

4. Positive feedback from the community based on knowledge appraisal. CAREER SNAPSHOT

RAHEES HAIR STUDIO PRIVATE LTD KOLKATA- STORE SUPERVISOR DEC 2020-PRESENT Supervises and coordinates activities of workers concerned with ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts, in stockroom, warehouse, or yard: Plans layout of stockroom, warehouse, and other storage areas, considering turnover, size, weight, and related factors of items stored.

MATALAN DUBAI– SHOWROOM / WAREHOUSE SUPERVISOR NOV 2013 -Sept 2020

Working on Microsoft Dynamic NAV and WMA (Window Media Application) software.

Physical Inventory checks to be performed on a daily basis. Do the negative count and Write offs

Receive the Shipment in weekly basis minimum (560 cartoons)

Direct Reporting to MIS (Head Office).

Supervise and control multiple warehouse operation in accordance with company policy and procedures.

Providing direction in area of safety, quality, and general warehouse operation.

Ensure strict monitoring of in and out of stocks.

Ensure to manage warehouse space effectively.

Train employees on daily task and coaching them to develop skills and knowledge in their job.

Duties management of shipping staff and forklift operators.

Communicating with subordinates and co-worker by telephone, in written form, email, and or in person.

Ensure the verification of inventory computations by comparing them to daily physical count of stock and investigate discrepancies or adjust error.

Ensure proper, efficient, and maximum utilization of manpower.

Minimize the load and unload timing.

Sr. CUSTOMER CARE OFFICER – X–PLORE TECH,CHRIS TECH SOLUTIONS KOLKATA

Worked in back office as data operator for Apple I phone.

Support and provide superior service via phones, e-mails and faxes as a receiver and caller

Use questioning and listening skills that support effective telephone communication.

Apply the elements of building positive report with different types of customers over the phone.

Apply the proper telephone etiquette to satisfy various customer situations.

Apply appropriate actions to effectively control a telephone call.

Identify voice skills and how to enhance a good telephone presentation.

Meets commitments to customers and achieve the Sales Target when acting as Outbound Call Agent.

Other duties as assigned.

Display Time flexibility towards shifts as per work floor requirement. M S OFFICE Suit (Word, Excle, Power). Email Applications: OutLook. HOBBIES & INTERESTS

To play Sports (football and volleyball), Photography, Traveling, Music. LINGUISTICS ABILITIES

English Fluent: Read – Write – Speak

Nepali Fluent: Read – Write – Speak

Hindi Fluent: Read – Write – Speak

Bengali Fluent: Speak

Nationality: Indian

Civil Status: Married

Passport No: S3877148

Visa Status: Currently in India

Date of birth: 05th May 1985

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