Customer Service Representative

Maggie Smith-James

**** ******** ******, **** *****, AR 71601 870-***-**** ****************@*****.*** PROFESSIONAL SUMMARY:

Well-organized medical administrative assistant with demonstrated knowledge of healthcare procedures and administrative operations in office environments. Experience in customer service and healthcare environments. Skilled in managing client data and files through record keeping and report generation. Dedicated to upholding quality assurance in order to provide the best services possible and work towards constant improvement. EDUCATION:

Bryant & Stratton College Online

Associates Degree in Medical Administration Assistance 2020 CORE COURSES:

Healthcare Terminology

Electronic Health Records

Cultural Competence

Medical Insurance & Billing

Medical Office Support

Medical Office Procedures

Workplace Mathematics

Quality Improvement & Customer Service

SKILLS & ABILITIES:

Customer Service

Patient Care

Policy & Procedure

General Administrative

Communication

Organization

Cash Management

Computer Literacy

Record Keeping

WORK EXPERIENCE:

Caregiver

Absolute Care Management 2020- Present

Maintains records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

Provides patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

Performs a variety of duties as requested by client, such as obtaining household supplies or running errands.

Cares for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care. Rural Carrier Associate

United States Postal Service 2017- 2018

Delivered mail to customers along a prescribed route and on a regular schedule by a vehicle; collected monies and receipts.

Sold stamps, stamped paper and money orders; accepted C.O.D., registered, certified, and insured mail and parcel post.

Maintained an inventory of stamps and stamped paper as needed to provide service to customers on the route.

Prepared a daily trip report and maintains a list of the customers on the route.

Returned mail collected, undeliverable mail, and submitted monies and receipts to post office. Cahier/ Customer Service Representative

Walmart 2007- 2020

Scanned coupons, applied discounts, processed payments, and rang up sales on computerized cash registers.

Handled returns and answered questions about merchandise, store policies, and ongoing promotions.

Greeted customers, located products, price-checked items, and organized store shelves and displays.

Assisted sales and stock associates with remedial tasks as needed.

Contact this candidate