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Customer Service Purchasing Manager

Watertown, CT, 06795
September 26, 2022

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William Yeager III

203-***-**** /

Summary of Qualifications:

Experienced professional senior manager in Lean Manufacturing. Outstanding management, leadership and communication skills. Intuitive and innovative with proven ability to assess needs, develop solutions, and achieve results. Highly effective relationship-builder with excellent problem-solving skills. Strong interpersonal skills with the ability to make critical decisions in a demanding environment.

• OSHA 30 Certification 2022

• Utilization of Continuous Improvement-5S-JIT-Kaizen

• Fulfillment, distribution/Third Party Logistics (3PL), warehousing multiple locations, inventory control, and assembly (Utilizing 3 WMS within 6 years)

• Procurement (Purchasing & Sourcing & Inventory Management), quality control, project management, production planning, scheduling and transportation

• Training and Direction of Staff

• Daily collaboration with customer service, sales, human resources, and accounting

• Budget allocations and control

• EHSand DOT Safety Compliance

Professional Experience:

RSVC Associates, Shelton, CT. : Director of Operations, Contractor, 2018-Present:

• Provide Operational Leadership to various functions of manufacturing & distribution centers, including shipping and receiving, inventory control, logistics, packaging, purchasing, QC, and facility management.

• Direct responsibility for manufacturing Operations & Continuous Improvement, Procurement,

Purchasing, Sourcing& Inventory Management. Distribution and Fulfillment - Multiple Sites process in 3PL environments (to D2C-B2B-B2C). Teaching implementation principles for six sigma-6S-Lean Operations-JIT.

• Hire, train, mentor, motivate and manage staff as required.

• Oversee order processing, customer service, purchasing with all contract negotiations.

• Shipping, receiving, inventory control and transportation.

• Budget Control, P&L analysis.

• Quality Assurance and Safety Compliance; EHS, OSHA, DOT, EPA, MSDS.

• Fostered growth of facilities ranging in sizes from 300,000 sq.ft. to 500,000 sq.ft. with staffing ranges of 50 to 300 full time and seasonal.

• Streamlined operating schedules throughout the companies departments to improve efficiencies within the organization.

New England Outdoor Products - Shelter Logic (Watertown, Ct), 2014-2018

Director of Operations, North America, Canada

Direct report to company ownership, Oversaw Procurement / Purchasing & Sourcing, Continuous Improvement, Manufacturing, Fulfillment / Distribution through successful implementation of lean manufacturing and Six Sigma environment.

• Logistics, Shipping-Receiving

• Processing Orders - D2C-B2B-B2C

• Inventory Control

• Purchasing & Sourcing

• Quality Control and Assurance

• EHS, OSHA, DOT, EPA, Safety compliances of one Distribution Center and three 3PL facilities in Hollywood, California, and Toronto, Canada. Also, two manufacturing facilities in China.

• Managed staff of approximately 200 full time employees at various levels, covering all departments in the main manufacturing facility and 4 distribution facilities.

• Processed a weekly average of 40 containers/truck loads globally of over 12,000 SKU’s to all four warehousing and distribution facilities. Shipped an average of 1,000 orders daily to large retail clients including Home Depot, Lowe’s, Wal-Mart, Sears and Amazon with a 98% on-time rating.

• Instrumental in evaluating and ensuring overall strategic direction filtered throughout organization through various measurements including KPI’s, budget control of seven cost centers and management.

• Created a leadership-training program for all managers, supervisors and group leaders.

Unger Enterprises, Bridgeport, CT, 2012-2014

Global Purchasing Manager

• Managed all global purchasing, sourcing, transportation, vendor performance and negotiation of all vendor contracts.

• Recruited, trained and managed staff.

• Inventory Control and assessment.

• Participated in production planning, shipping and receiving.

Plant Closures: 2007-2012

CPP Plastic Injection Molding, Stratford, CT

ICS, INC., New Britain, CT

Director of Warehouse and Plant Operations

• Directed all aspects of operations; warehousing, distribution, Lean Manufacturing (5S principles).

• Additional responsibilities included human resources administration, global sourcing & purchasing of all raw materials, quality assurance, EHS, OSHA, and DOT compliance regulations.

• Established department and individual KPI’S goals to improve quality, quantity, and cost savings.

• Recruited, hired, trained, and mentored staff on new production projects and equipment.

Technical Skills

Microsoft Office, Internet, SAP, CITRIX, GREAT PLAINS, NAVISION


B.S., Southern Connecticut State University & Six Sigma Black Belt Experience Training

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