Call Center Customer Care

Barbra Leilani Williams

614-***-****

***********@*******.***

Summary

I am seeking a position with a company where I can further my skills and experience and maybe bring some skills or experience that I may have.

Experiences

Faneuil 9/2020-9/2021

Faneuil is a call center for scheduling customers for their once a year in home or virtual call. My responsibilities were to answer inbound calls and schedule the customer.

Safelite 08/12/2019

Safelite Auto Glass is a call center and customer care. My responsibilities were to answer calls, sell auto glass and wipers and make the customers are comfortable as possible.

Volt 01/01/2019 to 06/01/2019

•Responsibilities ed administration of various District Flee Management.

•Managed numerous accounts using a combination of 7 different soft ware platforms

•Schedule APS licensing with employees.

•Knowledge of APS procedural directive and human resources policies

•Maintained consumption reporting in BSR Data base

•Maintained the APS driver’s license program to ensure employees were able to drive District vehicles with confidentiality and cultural sensitivity regarding driving records.

•Maintained titles, registrations for district vehicles

•Maintained School Dude records.

Home Helpers 07/08 – 07/2019

Worked as a STNA (State Tested Nurse’s Aide)

• Companionship

• Light Housekeeping

• Bathing

• Transportation

• Catheter emptying

• Tube feeding

RGIS Inventory 08/1990 to 06/2008 Auditor, HR

I started with this company as an auditor, I went from store to store auditing their merchandise. I was always then hired to start a HR department which included placing ads for employment (I had to keep active 120 auditors) and interviewing people. Creating a test and training. After that I went into the stores with my new hires and trained them live, the ones that caught on good I turned them over to a team leader and worked with the others until they caught on. I then worked in office inputting their information, making folders, making sure every dotted line was dotted. I also sent out termination letters, raise letters and kept all employee files up to date. Did scheduling for the new hires.

EDUCATION AND TRAINING

Ohio State Cosmetology, Graduated 1978c

Columbus Technical Institute, Business Major, Graduated 1977

Gahanna High School Columbus State Night School Business Refresher Course I have participated in several trainings fo job positions I have held.

REFERENCES

Jody Amspaugh, Employer, Home Helpers, ************@*******************.***, 740-***-****

Christine Bain, RGIS Inventory ******@*****.***, 1-703-***-****

Cheri Reighard, Food Donations, ******.****@************.***, 1-865-***-****

Rhyan Caruso, HR, Home Helpers *******@*******************.***, 740-***-****

Renee Hyde, Supervisor, Mid-Ohio Psychological Services **********@*******.***, 740-***-****

ACTIVITIES AND HONORS

Working with special needs children. I also was in the Big Brother/Little Sister Program. I helped with the Boy Scouts and their summer camps.

Contact this candidate