Customer Service Sales Representative

THOMAS JOHNSON

Los Angeles, CA *****

216-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Engaging and patient customer service professional with 10 years of experience responding to all types of customer inquiries. Eager to grow customer loyalty and maintain the highest level of customer service. In previous roles-maintained customer retention rate 45% above company average and received 99% positive customer survey results. Ready to leverage training and experience to take on new professional challenges.

SKILLS

Time management

Communication

Adaptability

Teamwork

Leadership

Interpersonal

Critical thinking

Employee Development

Dependable and Cooperative

Problem Solving

Attention to Detail

Customer Engagement

Social Orientation

Responding to Difficult Customers

Building Customer Trust and Loyalty

Microsoft Office, Microsoft Windows,

Word, and Excel applications

WORK HISTORY

02/2016 to Current Brand Ambassador

Independant Contractor – Los Angeles, CA

Increased brand awareness through event marketing, demonstrations, sales and brand promotion

Implemented customer satisfaction goals by creating a survey to boost customer loyalty

Engaged, educated and befriended customers to deliver amazing shopping experience.

Approached strangers and interacted in natural conversation to develop brand loyalty.

Functioned as team player by working with other members to deliver sampling goals.

Supervised staff of 4-20 personnel by implementing company policies, protocols, work rules and disciplinary action

06/2018 to 09/2019 Beverage Sales Representative

Bali – City of Los Angeles, CA

Effectively supervised day-to-day front-end operations of customer service department using excellent communication and problem-solving skills to ensure smooth transition

Answered customers' merchandise questions and located specific items to enable customer purchase.

Proactively managed client correspondence and recorded tracking and communications.

Demonstrated products and specific features at customer locations and special events.

Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Conducted produce quality evaluations and removed spoiled items to comply with company policy and reduce consumer health risks.

Networked at events and by phone to expand business profits and revenues. Serviced existing accounts on regular basis to maximize revenue. Managed team of 4 personnel to execute samplings at various locations. 10/2014 to 08/2016 On Call Server

Acrobat Outsourcing – Los Angeles, California

Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.

Explained menu items and suggested appropriate options for food allergy concerns.

Bussed and reset tables to keep dining room and work areas clean. Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales by 5%

04/2014 to 09/2014 Concierge Specialist

Marriott – Cleveland, OH

Managed guest checks, collected cash and processed credit cards Consistently provided friendly guest service and heartfelt hospitality Cross-trained and coordinated scheduling with team members to ensure seamless service

Increased hotel revenue, profits and market share through [Creating relationships, and insuring returns]

Collaborated with maintenance and housekeeping to [Insure cleaner environment in hotel]

Drove food costs down by 33% by effectively improving inventory procedures and reducing spoilage levels

Placed food trays over food warmers for immediate service Spoke with patrons to ensure satisfaction with food and service Stocked, organized, and cleaned kitchens and cooking utensils Cleared and re-set tables at conclusion of each guest meal Communicated with other kitchen team members to ensure food was prepared on time and correctly

03/2014 to 06/2014 Barista

Nordstrom E-Bar – Beachwood, OH

Trained new team members with positive reinforcement and respectful, encouraging coaching

Educated coworkers and customers about new products Completed over successful daily cash audits to correctly balance drawers at end of each shift

Elevated customer loyalty by using strong communication abilities to resolve customer problems

Set and achieved goals for professional development and advancement Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores

Increased sales by 10%

EDUCATION

09/2014 Associate of Arts: Liberal Arts And General Studies Cuyahoga Community College - Cleveland, OH

08/2012 High School Diploma

Warrensville Heights High School - Cleveland, OH

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