SHAWNIQUA BETHEA

Latta, SC ***** 843-***-**** adsqju@r.postjobfree.com

PROFESSIONAL SUMMARY

Reliable, upbeat, skilled customer service professional is successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

SKILLS

• Cash register operation

• Organization

• Verbal and written communication

• Compassion

• Teamwork

• Conflict resolution

• Good listening skills

• Customer Service

WORK HISTORY

Cashier, 11/2021 – 12/2021

Walmart Pharmacy, Florence, SC

• Performed cash transactions

• Disturbed medication to customers

• Maintained a professional and delightful demeanor Customer Service Representative, 05/2020 to 06/2020 Blue Cross Blue Shield, Florence, SC

• Customer engagement via phone

• Problem Solving

• Trouble Shooting customer issues

Customer Service, 12/2010 to 11/2019

Various Retail Stores – Florence, SC

• Prioritized assisting customers

• Provided exceptional services, pleasant shopping experiences

• Maintained store organization and cleanliness

SP Operator, 05/2019 to 06/2019

QVC Distribution Center – Florence, SC

• Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.

• Monitored quality of incoming materials and completed in-process quality inspections.

• Communicated with system operators to regulate factors such as line voltages and frequencies.

CERTIFICATIONS

Florence Darlington Tech, Florence, SC

Certificate: EKG, 2020

Certificate: Medical Assistant, 2020

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