Customer Service Medical Assistant

SHAWNIQUA BETHEA

Latta, SC ***** 843-***-**** ********************@*****.***

PROFESSIONAL SUMMARY

Reliable, upbeat, skilled customer service professional is successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

SKILLS

• Cash register operation

• Organization

• Verbal and written communication

• Compassion

• Teamwork

• Conflict resolution

• Good listening skills

• Customer Service

WORK HISTORY

Cashier, 11/2021 – 12/2021

Walmart Pharmacy, Florence, SC

• Performed cash transactions

• Disturbed medication to customers

• Maintained a professional and delightful demeanor Customer Service Representative, 05/2020 to 06/2020 Blue Cross Blue Shield, Florence, SC

• Customer engagement via phone

• Problem Solving

• Trouble Shooting customer issues

Customer Service, 12/2010 to 11/2019

Various Retail Stores – Florence, SC

• Prioritized assisting customers

• Provided exceptional services, pleasant shopping experiences

• Maintained store organization and cleanliness

SP Operator, 05/2019 to 06/2019

QVC Distribution Center – Florence, SC

• Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.

• Monitored quality of incoming materials and completed in-process quality inspections.

• Communicated with system operators to regulate factors such as line voltages and frequencies.

CERTIFICATIONS

Florence Darlington Tech, Florence, SC

Certificate: EKG, 2020

Certificate: Medical Assistant, 2020

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