CERTIFIED MEDICAL ASSISTANT

Medical support technician with customer service experience in a high volume retail and medical setting. Adept at providing exceptional customer support both in person and over the phone. Seeking a medical support position where a smiling voice and insightful problem solver will be of value.

SKILLS PROFILE

Clinical:

Suture & Staple, Ace Wrap Technique, Urinalysis, Venipuncture (Butterfly, Syringe, Vacutainer), Capillary Puncture, 6 & 12 Lead EKG, EKG Mounting & Evaluation, Vital Signs, Triage Trained, ID, SC, IM Injection, Ear & Eye Irrigation, Glucose Testing, Asepsis Techniques, Occult Blood, Influenza A & B, HCG Serum/Urine, Strep Test, CPR, First Aid, Neurosensory Procedures, Anemia Testing, Bone Density Procedures, Assist w/Pap Smears, Pre/Post Spirometry, Cryotherapy, PT Procedures/Physical Medicine: Ultrasound Therapy, Manual Therapy, Att. Muscle Stim. Therapy, Administering and Reading PPD, Nebulizer/Inhaler Treatments, IV Therapy Treatments

Office:

Fax,ICD9 / CPT Coding, Insurance Verification, Medical Terminology, Patient Charting & Scheduling, Rx Abbreviations, Multi-Line Phone System, Pharmaceutical Request, Sending and Correcting Insurance Claims, Maintained Medical Records, Managed Incoming and Outgoing Referral Request, Finalized and Assisted in Immigration Forms (I693)

Applications:

Medisoft, Word, Excel, PowerPoint, EMR System

PROFESSIONAL EXPERIENCE

Certified Medical Assistant - WellMed North 183, Family Practice,

Medical Assistant – Austin Diagnostic Clinic, Family Practice

Austin, TX (Current)

Roomed Patient using EMR System, checking vitals, updating patient medical records as needed and handled any procedures Dr. or FNP asked for. In between patients checked voice mail and returned or made any necessary phone calls.

Professional Experience Cont.

Manager/Medical Assistant- Cameron Medical Health Clinic

Austin, TX (2010-2012)

Handled Incoming phone calls in regards to: Pharmacies, Patients, and other Medical Facilities.

Managed the back office with rooming patients, procedures, and cleaning the clinic after work hours to be ready for re-open following days.

Vaccine Coordinator-

Dealt directly with Medicaid THS/ Texas Human Health Services and Vaccines for children to reorder vaccines, maintaining proper storage and documentation. With yearly on site inspections as well as random site inspections.

Front Office Included:

Checking Patients In, Verifying Insurances, Handling any complaints in regards to Clinic or Staff, Claiming Insurances at each end of the day period, Referrals/Faxes, Maintained Supplies and Ordering of Supplies.

Specialist - Cashier: Target

Austin, TX (06/07-05/10)

Helped customers face to face and over the phone with product questions. Operated multi-line phone system, resolved customer calls or transferred to appropriate department. Handled cash, operated register, managed incentory and set up merchandise displays. Trained and mentor new hires on policy, procedures, and customer service. Managed 5 team members on night shifts.

EDUCATION

Medical Assistant: Southern Careers Institute Austin, TX (Graduated 6/09)

920 hours of course work including: Understand of body systems and disease processes, phlebotomy, vital signs, asepsis procedures, instrument sterilization, hematocrit, blood glucose readings, EKG, UA's, cryotherapy/thermotherapy, nutrition, patient interview techniques and examination assistance, basic pharmacology and drug calculations, injections, first aid and AHA CPR/AED certification

Medical Assistant Externship: Cameron Medical Health Clinic Austin, TX (5/09)

Preformed patient interviewing, charting, vitals, UA's, well child check-ups, blood draws and injections, mailed specimens out for testing, communicated with pharmacy and patients.

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