Registration Specialist Csr
Resume:
Janese Robberts
Bedford, IA *****
************@*******.***
I am a highly motivated individual who possesses successful team building capabilities. I have excellent communication/customer service skills and work effectively under the pressure of deadlines. I am a resourceful problem solver with proven ability to bring quick resolution to challenging situations, as well as build lasting relationships with customers. I enjoy the ability to work with a diverse workforce as well as doing what is best for the patient.
Qualifications:
Developed interpersonal skills, having dealt with a diversity of professionals, clients, and staff members.
Function well, independently and as a team member. Great team oriented, flexible and excellent positive attitude. Skilled in leading groups and projects.
Excellent time management skills.
Sound ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Remarkable ability to manage multiple projects and changing priorities with frequent interruptions.
Exceptional ability to maintain confidentiality of records and information.
Strong ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Self-motivated, able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines.
Skills:
HIPAA & JCAHO Knowledge.
Experience with verifying insurance and providing effective coverage dates.
Proficient in: Passport, Sunquest, EPIC, Order Facilitator, Microsoft Office, Excel.
Efficient handling of administrative duties (answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping.)
Knowledge of Medical Terminology and companies’ policies and procedures.
EPIC (Electronic Medical Health Record.)
Iowa, Missouri, Kansas and Nebraska personal and commercial lines license to sell insurance policies.
Professional Education:
I graduated on the President’s Honor Roll from Iowa Western Community College in May of 1996 from Clarinda, IA with my certificate of secretarial sciences.
Profession Experience:
Insurance Agent/CSR
Farm & Home Insurance (formerly Simmons Agency)-Bedford, IA March 2017 – Present
My duties include greeting clients at the front counter. Taking insurance premium payments at the front counter, over the phone and online. Quoting and writing personal and commercial lines insurance policies for automobiles, homeowners, renters, and general liability policies. Enter claims for clients. Mail correspondence and take mail to the post office daily. Operate basic office equipment within the office.
Receptionist
Daniel T. Lantz, O.D.-Clarinda, IA February 2016 – November 2016
My duties included greeting patients into the office, scheduled appointments, took payments in person and by telephone, mailed correspondence, verified Medicaid, VSP and Avesis insurance before the patient’s scheduled appointment time, entered VSP claims, entered information into the patient’s electronic health medical record, operated basic office equipment within the office.
Laboratory Registration Specialist
Unity Point Health Hospital-Cedar Rapids, IA October 2009 – July 2015
My duties included greeting patients into the lab and processing their lab work provided by the physician. I registered patients and ordered their bloodwork into the patient’s electronic health medical record. I contacted doctors to verify appropriate tests and diagnosis and helped assist with lab orders coming from all different departments in the hospital. I assisted patients over the phone with protocol within the hospital’s policies and procedures. I answered a multi-line phone system and operated copy and fax machines, and verified insurance for the patients as well as their effective coverage date.
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