Customer Service Representative

Muhammad Zohaib Khalid

Phone: +1-929-***-**** Email: ***************@*****.*** Levittown, New York, USA

CAREER SUMMARY:

A highly motivated hard working individual with experience in various retail operations including excellent customer service, time management and communication skills. Experienced in team building abilities while working with multicultural and diverse customers/teams. Intellectual individual with continuous desire to exceed expectations.

PROFESSIONAL EXPERIENCE:

UBER DRIVER

Uber Technologies Inc, New York, USA

Actively providing and maintaining excellent customer service including timely and safe arrival of the customers to their destinations. Efficiently managed multiple tasks in parallel with attention to detail to ensure smooth operations while looking for area of improvements proactively.

Duties & Responsibilities:

Ensuring excellent customer services are being carried out and maintained throughout the operating hours.

Efficiently resolving customer’s concerns and assisted customers with their needs.

Maintaining professional appearance at all times, assisting customers with questions about the journey including good understanding of multiple routes and arrival times.

Assuring the cleanliness of the vehicle is maintained and the vehicle is kept in excellent conditions at all times.

Possess in depth knowledge and understanding of vehicle maintenance.

Regular maintenance of logs to track mileage, expenses etc.

CUSTOMER SERVICE REPRESENTATIVE

Papa’s Halal Fried Chicken, Brooklyn, New York

Provided senior-level leadership with departmental management responsibilities for a wide variety of business operations including retail operations, staffing, logistics, sales and customer relationship management. Efficiently provided additional leadership responsibilities, including warehousing and inventory control.

Duties & Responsibilities:

·Reported KPIs, sales, activity logs, and other performance data to measure productivity and goal achievement, while implementing corrective action to areas of improvement.

·Prepared work schedules for staffing, efficiently allocating duties to maximize work hours and produce cost savings by keeping optimized inventory.

·Managed the cash register operation and successfully trained associate staff to maximize performance in cash register training, customer service and inventory control.

·Efficiently worked as a team player with people from diverse cultures and backgrounds.

·Efficiently resolved customer’s concerns and complaints without needing the involvement of senior management.

·Received repeated recognition by the senior management over looking after critical tasks proactively.

EDUCATION & QUALIFICATION:

High School Graduation

Linux CentOS 7 / Redhat

Proficient in MS Office (Including: Word, Excel, PowerPoint and Outlook).

Hold Class E Driving License

References can be provided upon request.

Contact this candidate