Customer Service Store Shopper

Miguel Quinones

830-***-**** ******.********.**@*****.***

Summary of Qualifications

● Good understanding of service industry and proven ability to work well under pressure

● Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives

● Experienced in basic business-related skills, including but not limited to: Excel and Microsoft Office products.

● Energetic and motivated quick learner; excellent time management skills

● Exceptional experience managing, analyzing, and communicating results to all levels of the organization and simplifying complex concepts

● Bilingual in Spanish

Education

SCHREINER UNIVERSITY MASTERS AUGUST 2022

· Business Administration

SCHREINER UNIVERSITY BACHELORS MAY 2021

· Major: Biology

Relevant Experience

GLOBE LIFE FAMILY HERITAGE SALES REPRESENTATIVE JULY 2022 - CURRENT

● Demonstrated interpersonal skills working with a wide variety of people each day

● Ability to listen to and address customer needs and concerns

● Great understanding of the Family Heritage Division MobileSales App HEB CURBSIDE CURBIE/IN STORE SHOPPER AUGUST 2021 - July 2022

● Efficiently processed customer online orders and packaged them

● Ensured all perishable and non-perishable merchandise areas clean and free of debris

● Assist in selecting, sorting, unloading merchandise from baskets and totes into storage holding areas

● Successfully maintained consistent communication with customers SCHREINER UNIVERSITY COLOR COMMENTATOR JANUARY 2022 – APRIL 2022

● Commentator for softball and baseball home games

● Provided up to the minute plays accurately for fans to be able to watch the game

● Broadcast public service announcements and highlighting station advertisers SHADOWED PEDIATRICIAN JUNE 2019

● Learned doctor-patient relationship skills

● Worked on EPIC computer program used by all Baylor Scott & White faculty and staff

● Examined patients alongside Dr. Randy Kastner to learn differences in patient conditions MILLER’S BBQ CASHIER FEBRUARY 2017 - JULY 2017

● Performed day-to-day tasks, including customer service, cash handling, and answer phone calls

● Demonstrated effective communication with other employees and customers

● Ensured all perishable and non-perishable merchandise areas clean and free of debris Additional Skills

● Microsoft Office – Excel, PowerPoint, Outlook, Word

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