Customer service

Sthefany Marin

**-** *** ** ******** Hill Queens NY, 11418

C 347-***-**** ********@*****.***

Professional Summary

Restaurant professional with ten years in FOH (front of the house) and BOH (back of the house) operations, exceptionally well versed in all facets of liquor, wine and food service. Talented in creating warm, friendly welcoming atmosphere for both guests and co-workers.

Skills

Customer and Personal Service

Administration and Management

Critical Thinking

Time Management

Staff Training.

POS Management (computer program Restaurant used)

Cost Control

EMPLOYMENT:

MOMENTUM HOSPITALITY New Jersey, Jersey City

Event Planner/ Floor Manager. November. 2018 to present

Manage office financials

Perform payroll functions, such as timekeeping, processing and summiting payroll.

Daily emphasis on customer service with a strong attention to details.

planning, administering, supervising an organization catering operations and services.

Sale, Work with guests Budget, Timeline Development and Menu Assistance, for catering event.

IL MULINO NY, ITALIAN RESTAURANT New York, NY

FOH Manager October 2016 to 2018

Set opening par levels for staff, liquor, and supplies.

Hire/Train staff for opening of newest location.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Scheduling to meet labor goals while providing exceptional service.

Inventory/Ordering of liquor, wine, and NA Bev.

IL MULINO NY, ITALIAN RESTAURANT Atlantic city, NJ FOH Manager October 2009 to 2016

Use computers for various applications, such as database management or word processing.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Create, maintain, and enter information into the databases.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.

Cash Control

IL Mulino NY Italian Restaurant Atlantic City, NJ

Lead Hostess/Assistant manager August 2008- October 2009

Daily emphasis on exceptional customer service with a strong attention to details.

Interaction with casino host as well as calling and retrieving comp dollars for guests.

Responsible for hiring/training new host staff.

Use the computer daily for monetary transactions.

Greet guests, escort them to their seats, and present them with menus and wine lists.

Harrah’s Resort Atlantic City, NJ

Lead Hostess June 2006 – July 2008

Answered telephone, seated guests, kept cover count; possess full knowledge of Open Table program.

Maintained excellent service, created server teams and sections.

Interacted with customers on a first and last name basis.

Organized and updated all menu and special feature changes.

EDUCATION:

Harris School of Business February, 2011

Professional Medical Assistant Linwood, NJ

900 Hours (includes 180 Externship hours)

Course Description:

Medical Assisting & Clinical Procedures

Medical Office Procedures

Career Development

Medical Office Skills

Medical Office Manager

Personal Psychology

Computerized Billing

Billing Insurance and Coding

Anatomy & Physiology

Clinical Review

Pharmacology

Medical Terminology

Atlantic City High School Atlantic City, NJ

Diploma June 2006

CERTIFICATIONS: America Red Cross - CPR/BLS/AED September,2011 LANGUAGES: Fluent in Spanish & English

References upon request

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