ERICKA WILSON

(E)adsqii@r.postjobfree.com

(H) 334-***-****

Country of Citizenship: United States of America

OBJECTIVE

Knowledgeable on patient accounts, proficient in process and productivity improvements, as well as, resolving delinquencies and maximizing team effectiveness 21-year record in healthcare. Talented & successful at working with payers and hospital patients to obtain payments and resolve problems with efficiency, accuracy and a service-oriented mindset. Dedicated Patient Account Representative bringing 21 years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities. Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in supportive patient service representative with 21 years of experience. Dedicated to efficient office administration and comprehensive assistance. Adept at scheduling and patient education. As well as, demonstrated strong knowledge judgment. Obtained expertise in insurance procedures, medical terminology and hospital billing systems. Talented patients account for working with payers and hospital patients to obtain payments and resolve problems with efficiency, accuracy and a service-oriented mindset. SUMMARY OF QUALIFICATIONS

Conflict resolution

Excellent judgment Regulatory compliance

Documentation

Payment processing Efficiency

Team collaboration

Problem solving

Physicians' orders

Directing visitors

Medical filing

Recording histories

Appointment confirmation Routing lab

results

EDUCATION

High School Diploma Carver Senior High School Montgomery,AL Some College (No Degree): Nursing H. Councill Trenholm State Community College Some College (No Degree): Medical Billing And Coding Penn Foster Career School PROFESSIONAL EXPERIENCE

2019 -Aug 2022 Premier Physical Therapy

Billing In(Kareo system), processing payments, posting payments, adjustments to accounts, working LOP accounts, resolving banking issues and working deposits 10/2011 to 07/2019 Patient Account Representative

EncompassHealth Montgomery, AL

Reviewed flagged items daily and resolved issues in accurate and efficient manner Generated detailed reports outlining billing, flagged items and other important data

Reached out to patients once insurance was billed in order to obtain payments due

Ran statements each month to review outstanding balances and identify accounts in need of collection processing

Accessed patient information through a variety of office software applications

Scheduled patient appointment and procedures with

Utilized customer service skills and detailed system knowledge to support hospital and clinic operations

Scheduled and confirmed patient appointments with patients and healthcare

Professionals

Coordinated between patients and healthcare professionals to meet patient needs

Processed refunds, disbursements and payments

Applied organizational policies and complied with regulations for patient privacy

Compared statements against patient files

Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments

Resolved inquiries from patients, families and external payers Created letters, invoices and other documents with diverse computer programs such as

06/2009 to 10/2011 Data Entry Clerk

EncompassHealth Montgomery, AL

Completed over mmultiple 10-key actions per hour with error rate Accelerated paperwork processing by developing more effective filing system

Identified and corrected data entry errors to prevent duplication across systems

Verified and updated account information in company computer system Identified errors in data entry and related issues by mentioning to supervisors for resolution

Reviewed multiple and source documents to locate required data for entry

09/2004 to 06/2009 Switchboard Operator

EncompassHealth Montgomery, AL

Alerted staff of emergency information and general announcements using PA system

Managed corporate phone services for bustling business with multiple employees by routing calls quickly and accurately

Answered up to multiple calls per day in a fast-paced environment Handled incoming calls with friendly and cheerful attitude for organization using multiple-line system

Provided training and coaching to new PBX operators Accurately transcribed message details and promptly relayed to appropriate recipients

Completed connections between callers, departments and professionals Answered calls with a friendly and polite approach to ensure excellent customer service

Assisted with administrative tasks, including filing, answering phones 03/1998 to 09/2004 Unit Secretary

EncompassHealth Montgomery, AL

Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office with providers Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories Maximized office efficiency by answering incoming calls per day to provide office information and transfer calls to desired personal Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence Retrieved physicians' paperwork, including lab test requests Retrieved physicians' paperwork, including lab test requests Provided patient information to facilitate timely admissions and discharges Managed unit call reception and routed calls to correct department Executed clerical tasks and assisted with all unit duties as directed Facilitated timely execution of all lab tests and medication refills Monitored unit supply levels and notified management of ordering needs Maintained strong and trusting rapport with patients and all healthcare staff to build relationships

Transcribed doctors' orders, including medication and lab test requests Maintained up-to-date department organizational chart Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures

Assisted with administrative tasks, including filing answering phon SPECIAL SKILLS AND QUALIFICATION

Great Written & Verbal

Communication Skills

Problem Solving

Microsoft Office

Credit and Cash transactions

Customer Service

Analytical/Technical

Troubleshooting skills

Outgoing/ Enthusiastic/

Organized / Cleanliness

CERTIFICATIONS

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