Administrative Assistant Support Analyst

FARHANA RAHMAN

Tel: 514-***-**** **** Eglinton Ave East

E-mail: ********@********.** Toronto, ON M1K 5J7

As a self-motivated and result-oriented professional, I want to build my career as an Administrative professional where I can use my strong administrative skills with my technical knowledge and excellence for the benefit of the organization. I believe I have a lot to offer with my analytical skills and attention to detail expertise. I have already shown I can be a valuable asset to the company by being nominated as the employee of the month in my previous employment. I believe I can do that here as well.

SUMMARY

•Engaging personality to communicate effectively with all types of people with diplomacy and charm even in a fast-paced environment

•Proficiency in Microsoft Word, Excel, PowerPoint, Adobe and Outlook

•Proficient with Android, IOS and Windows operating systems

•Experienced in troubleshooting, configuring, installing, tracking and resolving issues

•Highly organized and keeping track of numerous tasks

•Managing risk by protecting customer’s interest

•Maintaining proficiency in the use of primary system

•Detail oriented, strong organizational skills with ability to carry out tasks with minimum supervision

•Excellent team player with good communication and verbal skills

•Sound Leadership skills and strong analytical skills

•Self-motivated and quality of being able to adjust to new conditions

•Ability to multi-task in a fast-paced environment within constantly changing situations

•Continuously looking for opportunities to improve the process and time management

•Ability to show strong sense of urgency and Administrative skills to proactively communicate with all department of the company

•Strong demonstrable communication ability, both face-to-face and virtual settings

PROFESSIONAL EXPERIENCE

Administrative Assistant Sept 2021 – Present

St. Helen's Meat Packers Limited

Toronto, ON

•Prepare and assemble communications for the commercial leadership teams and external companies to include notices, agendas, and other materials

•Receive and register invoices, forms, records and other documents for data capture, resolving issues related to invoices

•Maintaining computer database and providing real-time scheduling support by booking appointments and preventing conflicts

•Reporting discrepancies to supervisor

•Respond to incoming calls and customer inquiries.

•Input data related to load/consignment into computerized databases, spreadsheets or other templates and software

•Report, monitor and look into all activities concerning customer’s shipments

•Secure pick-up and delivery appointments as required by the client

•Receive, check and prepare internal shipping documents for freight movements

•Routing Freight via LTL and coordinates/plan routes

•Compare identifying information, counts weight, size etc. for shipping and receiving

•Prepare BOL for shipments and stock transfer

•Coordinate container and shipments, arrange pick up with carriers

•Maintain company truck shipping record and schedule

•Coordinate/data input details for client & provides POD’s to consignees or customer partners as required

Technical Support Advisor Sept 2020 – July 2021

Teleperformance Canada

Toronto, ON

•Assessed customer bug reports and enhancement requests and prioritized development to streamline response

•Provided dynamic resolution to technical clients by probing, isolating and troubleshooting client issues which secure 10% operational benefits and worked on client retention

•Adhered to technical support policy and procedures for all customer calls or tickets received ensuring achievement of company set goals (KPI)

•Maintained the database system to appropriately document complaints in order to make sure all complaints are resolved

•Kept customers informed about issue resolutions progress and provided updated estimate times resolution on ongoing basis and gained 80% customer satisfaction (CSAT)

Technique Support Analyst Oct 2013 – Aug 2017

Cloud IT Ltd, Dhaka, Bangladesh

•Performed Web maintenance, Social media assistance, educated customers to on-line resources

•Fundamental troubleshooting; Installed and upgraded Bomgar, VPN, Adobe DC

•Schedule assignments and coordinate activities of technicians and equipment

•Respond to queries from employees and customers regarding service issues events

•Performed various Administrative duties such as, Prepared requisition response submission, updated CRM, formatted proposals, confirmed price schedules and calendar schedule

•Arranged Courier deliveries

OVERVIEW OF SKILLS

Administrative Skills:

•Detail oriented and accustomed to using a broad array of tools and technologies to communicate with customers and stakeholders

•Able to identify and resolve complex problems either through policy, training or a combination of the two

•Solid understanding of how resources are purchased, how value is added and how finished goods are made available to consumers

Technical Skills:

•SAGE300, ACCPAC

•C (Programming Language), MATLAB

•Bomgar, VPN set up, Adobe DC

•Expert in MS Word, PowerPoint, MS Excel, Outlook and Access

•Windows and Apple Operating systems, iOS, iPadOS, MacOS debugging

Soft Skills:

•Excellent team work and leadership skills, problem-solving and listening skills

•Able to negotiate, persuade and collaborate with people to improve the customer’s experience with good communication skills, time management and strong organizational skills

EDUCATION

Master of Engineering (Electrical & Computer Engineering) Sept 2018- Dec 2019

University of Windsor, Windsor, Canada

Bachelor of Engineering (Electrical & Electronic Engineering) Apr 2009- Aug 2013

University of Asia Pacific, Dhaka, Bangladesh

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