Service Representative Customer

Marissa Geiser

Phone number: 513-***-****

Email: ***********@*****.***

Profile:

Computer science student with excellent customer service skills, ready to acquire more skills in any tech related job, and or database job. Up to any challenge and willing to take on stressful positions. Very quick learner and ready to assess situations and problem solve.

Education:

Honors diploma from South Dearborn Highschool, Aurora, Indiana 47001

Graduated in the year 2021, with a 3.9 GPA.

Ivy Tech Community College,

Currently a sophomore studying for an Associates in Computer Science.

Experience:

Customer Service Representative at Arby’s, (March 2020-May 2020)

●Promptly took orders through the drive through headset, in a limited time frame, while also cashing out orders in the same interval.

●Handled cleaning and restocking responsibilities at the end of the night.

●Cleaned the lobby by sweeping and mopping and cleaning off tables.

●Bagged orders for the drive through, while also maintaining fry stations.

Barstool Sportsbook Senior Hostess at Hollywood Casino, (September 2021-Current)

●Seated customers promptly and efficiently, while maintaining the waitlist.

●Handled carry out orders, cashing them out, and bagging them up.

●Also provided excellent service and accommodating to all guests needs.

●Holding the responsibility to keep servers happy, with rotating fairly and planning accordingly.

●Trained seven different employees in the year of employment, three of which, included supervisors.

Skills

●Experience with C++ for a year and studying for my degree.

●Experience with python for 4 years, learned in high school and continued into my degree.

●Experience with SQL and databases for a year.

●Excellent understanding of Google Docs, Microsoft Word, and PowerPoint.

●Very proficient understanding of Excel.

●Quick learner for most situations and accurate problem solver.

●Excellent at training new employees to perform the correct duties and responsibilities of the task at hand.

●Excellent teamwork skills, able to communicate and understand the interpersonal problems at hand.

●Able to plan accordingly to many situations and take steps to achieve the desired outcome.

●Able to multitask multiple different positions at once, while staying focused.

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