Customer Service Representative

Lori D. Johnson

Elyria, OH •-440-***-**** • ****************@*****.***

Summary

Accomplished service professional seeking new challenges as, where over 15 years’ experience as a Customer Service Administrator in project coordination, property management, and customer service will improve upon operations.

Professional Strengths

Working experience managing class A properties and condominium associations.

In-depth knowledge of property management principles, procedures, and standards.

Ability to analyze and interpret the needs of residents and offer appropriate solutions.

Possess good management and organizational skills.

Possess excellent verbal and written communication skills.

Experienced in supervision, training and evaluation of employees.

In-depth knowledge of contracting process, documents and specifications.

Retired in 2018. Relocated to Ohio 2020

●Professional Experience

Liberty Staffing Company-Alexandria, Virginia - August 2015 to February 2018

Customer Service Representative/Leasing Consultant

●Provide customer service for clients. Phone answering and residential relations

●Process rental applications and maintenance requests

The Lenkin Company Management - Washington, D.C. - April 2013 to October 2014

Residential Site Manager

Communicate with senior management for meetings and events.

Manage residential property consisting of 206 apartments.

Supervise, train and evaluate staff of 7 employees.

Maintain 95-100% occupancy of apartments.

Process rental payments, parking fees and monies.

Adhere to financial budget, coding and invoicing.

Maintain resident files in MRI.

Coordinate building renovations, turnovers and repairs.

Management reports, traffic report, turnover calendar, property status and dashboard.

Intersolutions, Inc. - Washington, D.C. - February 2012 to April 2013

Temporary Associate/Independent Contractor

Management of residential properties and condominium associations. Top building 233 units.

Superior customer service for residents, vendors and contractors.

Supervision of staff totaling up to 10 employees.

Communicated and provided daily resident relations and follow up emails, calls and visits.

Worked closely with Board President and Vice President on all association matters.

Liaison with contractors and homeowners, provided supervision of repair work and renovations.

Met with homeowner’s and board members on monthly board meetings, association newsletter, committee meetings and special events.

Completed all administrative functions, payroll and reports.

Fill the role of leasing consultant and property manager for clients (residential).

Provide leasing of apartments homes and property management to clients (Condo).

Process rental applications, lease agreements and background checks.

Attended seminars and training for property management.

Van Ness East Condominium Association - Washington, D.C. - January 2009 – November 2009

General Manager

Provided management to condominium association totaling 433 units.

Supervised, trained and evaluated staff of 23.

Completed monthly newsletter.

Held membership of five community committees: energy, fire and safety, budget, housekeeping and fitness Center.

Coordinated and assisted in monthly board meetings and community events.

Assisted treasurer on annual budget, invoices and processed employee payroll.

Completed resale packages and forwarded condominium documents to new owners.

Solicited 3 bids for all contracted work and forwarded to board of directors for approval.

Gelman Company - Washington, D,C,-July 2004 to December 2009

Education and Certification:

Smith Business School

Close them Seminar

Apartment Leasing Seminar

Fair Housing Seminar Training

One Site Property Management Software

Jenark Software

Microsoft office, word and excel

MRI Software Training

Rent Control Consultant Training

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