Dog Walker Customer Service

Nicole Lutz *********@*****.***

*** ********* ********* ********* ** 19083 Phone: 484-***-****

EXPERIENCE:

Michael's, Plymouth Meeting, PA. Feb 2019 - Present

Personal Designer

Explain everything that goes into custom made frames and why it would benefit the customer

Create design options for customers pieces, act as a guide to each customer to find the best possible combination for them

Produce custom piece as they come into the shop before estimate due date (cutting glass, assembling frames, enhancing works of art)

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

Use computers for various applications such as framers point and michaels portall

Starbucks, Plymouth Meeting, PA. Feb 2018 – Jan 2019

Barista

Basic coffee making skills including grinding, steaming, and pouring

Prepare drinks and bakery items to order for a busy location during peak rush efficiently

Identifying coffee from different regions and educate customers on variety of roasting methods and flavors

Private Family, Plymouth Meeting, PA Jun 2016 – Feb 2018

Daytime Nanny

Sole daytime care provider for 2 year old child

Create well-balanced educational and physical curriculum

Responsible for trouble-shooting and solving home and child issues while keeping in communication with parents of child

Required to be on time and very dependable

Dog Gone Walking, Ardmore, PA Sep 2014 – Jun 2016

Dog Walker/ Sitter

Created activity/walking schedule for 3-4 dogs per day

Provided punctual and dependable service – fully accountable for own schedule

Entrusted with keys and security codes to enter client homes

Provided high level of customer service through daily documentation to each client about their pet’s status and behavior

Jenny Craig Inc., King of Prussia, PA Sep 2013 – Sep 2014

Health and Wellness Consultant

Met with clients one-on-one to set goals and create plan for weight loss and better health

Facilitated weekly client consultations, reviewed goal setting and created progress notes

Responsible for upselling clients into meal purchases using established techniques and goal setting with clients

Maintained detailed client computer records to monitor progress toward goals

COMPUTER SKILLS:

Strong to advanced skills in Microsoft Word, Excel, Outlook, PowerPoint

Fast learner, very computer savvy

Social Media Marketing

EDUCATION: MONTGOMERY COUNTY COMMUNITY COLLEGE, Bluebell, PA Intermittent classwork

Coursework in art and elementary education

VOLUNTEER ACTIVITIES:

Villanova Special Olympics May 2008

Coordinated with other volunteers to help various athletes play soccer and run track

SkillsUSA Sep 2007 – May 2009

Assisted in the organization and initiation of community service projects

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