Patient Access Scheduler

Rochelle L. Caywood-Johnson

**** ******** *****

Lexington, KY 40511

859-***-**** ********.*******@*******.***

Objective

Current patient access professional seeking employment with an organization committed to medical excellence, professionalism, and industry leading innovation. Education

Eastern Kentucky University, Richmond, KY May 1991 Associate’s Degree, Medical Healthcare Administration Bluegrass Community and Technical College, Lexington, KY May 2010 MIT Coding Certificate

Experience

St. Joseph East Hospital / Conifer, Lexington, KY 2013 - 2022 Patient Access Manager II

• Creating employee work schedules and completing payroll

• Manage and coordinate all daily functions in assigned patient access areas.

• Provide education and training needs within the registration process and procedures.

• Reviews and evaluates employee performance for improvement.

• Provide quality service to patients, physician offices and ancillary departments.

• Resolve and research conflicts.

• Maintain and develop communication with staff through departmental meetings, emails and one on one counseling.

• Interviews, hires and train employees.

• Ensure all metrics are met to the highest capacity. St. Joseph East Hospital / Conifer, Lexington, KY 2010 - 2013 Patient Access Supervisor

• Assign and evaluate work of patient access staff

• Identify educational and training needs within the registration process

• Evaluating staff performance and taking disciplinary action if necessary St. Joseph East Hospital / Conifer, Lexington, KY 2006 - 2010 Patient Access Coordinator

• Training new employees on the registration process, ordering labs and x-rays for patients, and calling insurance providers to obtain benefit information

• Correcting errors in insurance reports to ensure compliance St. Joseph Hospital, Lexington, KY 1991 - 2006

Registrar / Patient Scheduler, Unit Secretary

• Schedule impatient and outpatient testing, including MRI, ultrasound, CT, nuclear medicine tests, neuro diagnostic tests, and cardiopulmonary tests

• Assign beds for new admissions and post-surgery patients

• Transcribed physician orders

• Filed charts and ordered stock.

Rochelle L. Caywood-Johnson

2489 Rockaway Place

Lexington, KY 40511

859-***-**** ********.*******@*******.***

System Experience

• DNFB, PBE, ePremis, Cerner, Epic Applications and software, 3M reports, Rapid response, McKesson Star, CGI blank insurance reports, IRIS reports, IPOP reports, Kronos, Corporate Compliance issues and investigations.

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