Front Desk Customer Service

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TEAIRA L. CHANDLER

240-***-**** (c) ************@*****.***

Patience Empathetic Responsive Encouraging Committed PROFILE

Experience in providing administrative support to staff; establishing and maintaining central files for manual and automated systems; organizing workflow and appointment by reading and routing correspondence, collecting customer information, managing assignments; routing mail, incoming faxes, directing visitors, photocopying, and scanning documents.

PROFESSIONAL EXPERIENCE

Kids By The Bay Dental, Waldorf, MD Mar 2020 – Present Front Desk Receptionist 40 hrs/wk, FT

• Greet and welcome patients to the practice.

• Schedule, reschedule, or cancel appointments as needed.

• Assist patients to fill-out information forms.

• Prepare patients’ charts and daily schedules for the dental staff.

• Update patient records and document recent treatments and procedures.

• Schedule follow-up appointments and provide telephonic reminders.

• Communicate with medical insurance providers to determine if patients are required to make co-payments.

• Verify methods of payment and collect payments as needed.

• Perform general office duties, such as answering telephones, photocopying, filing, and faxing. AlphaBest Education, Inc., Waldorf, MD Oct 2017 – Mar 2020 Site Director 40 hrs/wk, FT

• Plan and facilitate core programming to advance the physical, social, emotional, and intellectual development of children.

• Work collaboratively with peers, share program-related information and share in collective tasks.

• Encourage creativity and intellectual curiosity by building on the student's interests and talents.

• Follow licensing regulations/standards, such as reporting child incidents and proper health and hygiene procedures.

• Continuously monitor environment, including outside play areas to maintain a safe and healthy site.

• Provide a caring family-oriented environment where positive staff, child, and parent relationships are fostered.

• Direct the daily operations of the program in support of policies and procedures.

• Organize, evaluate, and oversee the school site to create a fun and engaging learning environment.

• Foster relationships by creating open and ongoing communication with parents and school administration.

• Provide guidance and feedback to help team members strengthen knowledge and skills to accomplish individual and team goals.

• Assist employees with seniority to provide training and mentorship for employees with a lower seniority level. Visions and Dreams Learning Center, Waldorf, MD Feb 2016 – Oct 2017 School Age Teacher 40 hrs/wk, FT

• Work with students to reinforce learning of material or skill initially introduced by the teacher by assigning appropriate tasks, completing one-on-one tutorials, and implementing a rotation model. 2

• Assist the Teacher with large group activities, correcting papers, supervising testing, guiding independent study or enrichment activities, providing accommodations and modifications as necessary.

• Utilize behavior support and intervention strategies.

• Implement de-escalation techniques, crisis management, and physical restraint if necessary to maintain the safety of students and staff.

• Support and document students’ growth and progress towards academic, social, and emotional goals.

• Supervise students and ensure they are always monitored, including to and from appropriate locations within the school.

• Light lifting, walking, and/or climbing stairs may be required.

• Ensure the classroom environment and the organization of curricular materials allow for variations in physical and cognitive access by students as well as for variations in instructional methods; in other words, ensuring the classroom environment allows for varied student groupings; and the classroom space encourages learning.

• Provide hands-on activities with manipulable materials and objects that can propel learning and discourse.

• Implement hands-on learning activities helping students develop positive study habits or classroom social skills.

EDUCATION

West Lake High School, Waldorf, MD

Diploma, June 2002

SKILLS AND ABILITIES

Typing speed 50 wpm Sound knowledge of dental terminology

Proficient in Microsoft Office Programs Exceptional organizational skills

(i.e., Word, Excel, PowerPoint, Outlook) Strong scheduling and time management skills

Proven experience working in a dental office Good command of English both oral and written

Working knowledge of general administrative practices Maintain confidentiality of records and files

Skilled in medical administration Great attention to detail

Proficient in dental practice management software Internet Savvy

Good telephone etiquette. Excellent customer service skills

Crisis Intervention, Relationship Building, and Conflict Dependable with a respect to confidentiality and Resolution policies

ATTRIBUTES

• Good judgement and sound decision making.

• Ability to work a flexible schedule to meet program staffing needs.

• Ability to motivate and engage children and manage behavioral challenges.

• Serve as a positive role model, enthusiastic, energetic, creative and sensitive to the needs of children.

• Ability to provide a supportive and caring environment for children. REFERENCES

Available Upon Request

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