LAVINA

DEBORD

adsqf6@r.postjobfree.com

859-***-****

Mount Vernon, KY 40456

SUMMARY

Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers. Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Results-driven Waitress with 7 years of service experience supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player. Certified Nursing Assistant offering 5 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.

SKILLS

Order taking

Safe food handling

Food handling and sanitization

Meal prep

Payment transactions

POS systems

Customer assistance

Cash management

Cash register operation

Credit and cash transactions

High-volume dining

Price memorization

Menu knowledge

Menu memorization

Table setting arrangements

Effective customer upselling

Dining customer service

Performing patient intakes

Monitoring fluids

Calm and level-headed under duress

Grooming and bathing assistance

Collecting vital signs

Understands medical procedures

EXPERIENCE

FRONT LINE CREW MEMBER 02/2013 to 09/2013

McDonald's - MT Vernon, KY

Handled cash, card, check, gift card and coupon transactions for customer purchases.

Kept register terminal area and store clean and orderly.

Addressed and resolved customer complaints with friendly and level-headed assistance.

Talked pleasantly with customers while taking orders and promoted positive image for business.

Served drinks and prepared specialty beverages.

Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

Provided exceptional service that reflected restaurant standards and core values.

Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Served food, beverages and desserts to customers according to exact specifications.

CASHIER 03/2009 to 08/2009

IGA Grocery Store - Mt Vernon, KY

Operated cash register, collected payments and provided accurate change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers.

Helped with purchases, locating items and signing up for rewards programs.

Answered customer quests, provided store information and escorted to desired store areas.

WAITRESS 08/2005 to 12/2005

Renfro Valley Entertainment - Mt Vernon, KY

Stocked server areas with supplies before, during and after shifts.

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.

Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Prepared salads, appetizers and garnishes to assist kitchen staff.

Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.

Increased sales of high margin menu items through effective upselling.

Cleared table and bussed dishes to allow for quick setups.

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

Set up tables and counters to prepare dining and serving areas.

Reset tables between guests, refilled condiments and wiped down surfaces.

Completed final preparations of dishes and quickly delivered items to customers.

Relayed orders and special requests to cooks.

Calculated charges, issued table checks and collected payments from customers.

Provided timely checks on guest needs and brought requests.

Collaborated with host, bus person and cook to serve up food and beverage options.

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Cross-trained as host and helped with tasks such as greeting diners and escorting guests.

Provided exceptional service to high volume of daily customers.

STATE REGISTERED NURSING ASSISTANT 04/2000 to 08/2005

Rockcastle Health And Rehab Center - Brodhead, KY

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Exhibited compassionate care and communication regarding issues surrounding death and dying.

Managed and maintained patient rooms, shared-living areas and nursing stations.

Responded to patient alarms and needs-assessment requests to identify course of treatment.

Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Used mobility devices to transport patients.

Documented activities and recorded information in EMR system.

Consulted with nurses to develop patient care plans and evaluate treatment options.

Delivered nursing assistance to residents in 116-bed long term care facility.

Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.

Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

Took patients' blood pressure, temperature and pulse and documented height and weight.

Engaged with patient family and friends to provide courteous visit experience.

Delivered high level of care to every patient.

Documented patient intake and dietary requirements and aided with feeding and monitoring.

Comforted patients and provided each with reassurance and encouragement.

Followed safe lifting techniques and individual resident lifting instructions.

Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.

Assisted with adequate nutrition and fluid intake.

Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.

Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.

Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.

EDUCATION AND TRAINING

Rockcastle County High School - Mount Vernon, KY

High School Diploma

06/1999

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