Maria L Courand

*** ***** *** *******, ** *****

916-***-****

adsqeg@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 17 + years experience in management, consumer lending, collections, sales, and customer service.

WORK EXPERIENCE

Consolidated Communications (Roseville, CA)

Collections Representative

April 2021 - March 2022

Assisted customers with their accounts in a fast paced call center and remote environment. (i.e. payment arrangements, review of billing, collection services, and processing payments.

Assisted management with special assignments, customer account research, and special projects. (Managed excellent time management)

Promoted excellent customer relations in all transactions and contacts.

Worked with INI (Interaction Client Agent Desktop Phone System) along with Semafone, Firstech Payment Interface, Siebel, MACC, and Web Portal.

Managed Outlook Calendar Daily

Performed Skip Tracing for our Miscellaneous Account Department and assisted our Business Account Department with collecting past due high balance accounts.

OneMain Financial (Roseville, CA)

Senior Loan Sales Specialist

Dec. 2005 - April 2021

Collect past due/delinquent accounts daily. Assist customers in setting up payment arrangements to resolve past due status. Offer other resolutions with company past due account programs/tools. ( i.e deferments/adjust of terms )

Conduct fraud investigations/reviews including sourcing and identification verification.

Credit Underwriting/Loan Decisioning (Unsecured and Secured Loans)

Loan Processor: Schedule and close in office and electronic loan signings.

Sales: Credit and Non-Credit Insurance Products ( Life, Disability, and Auto..etc)

Out-sourced business with local merchants ( i.e. auto dealerships, credit unions, banks...etc)

DMV title record keeping and assist customers with issues with registration renewals and title transfers.

Exceeded individual goal expectations monthly in new money/unit growth, credit and non- credit insurance sales and delinquency control.

Outbound Sales Calls to former and present customers for additional funding.

Balance daily revenue reports and all cash drawer assignments/payments. Daily cash drawer management for balancing of ACH loan funding.

Administrative and office management duties daliy. Assist customers with their accounts, process payments, heavy inbound and outbound calls, and office supply ordering.

Atria Senior Living (Reno, NV)

Engage Life Director

Jan 2003 - Nov. 2005

Managed recreational department for upscale senior retirement facility.

Organized and scheduled marketing events to out-source new potential residents.

Provided and scheduled daily activities for current residents to help maintain a healthy lifestyle. ( in-house gatherings/entertainment, exercise and yoga classes..etc)

Designed and published community newsletter and calendar monthly.

Scheduled and managed medical appointments for residents.

Conducted monthly employee meetings and resident council meetings.

SKILLS

Time management

Effective communication

Problem-solving

Teamwork

Attention to detail

Creativity

Leadership

Self-Starter

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