Customer Service Supply Chain
Resume:
Sam Criswell
**** ****** ******** **** ********, SC 29385
*******@*******.***
Summary
Proven Leader with over 20 years of manufacturing related experience across multiple business functions including Operations, Supply Chain, Information Systems, Lean/Six Sigma, Project Management, Customer Service and Contract Services Management. Utilizing data driven and process focused strategies and tactics to solve manufacturing problems and improve key business metrics. Implemented SIOP Process in two companies and recognized as a Leader in Supply Chain. Implemented and coached “lean thinking” across multiple business elements resulting in culture change, higher productivity, and reduced cost. Recognized as a leader that creates operational excellence and organizational agility.
Strengths
Leadership Knowledge of financial principles
Managerial skills Business acumen
Organizational skills Computer competencies
Strong communication and interpersonal skills
Experience
Palmetto State Armory 1/18 – 11/20
Director of Manufacturing
Managed Production, Planning, Purchasing, Logistics and Warehouse and Operations for multiple sites.
Train, coach, mentor, develop, evaluate, and direct staff to achieve top level performance and exceed strategic goals.
Lean Manufacturing implementation
oManufacturing Process Redesign that has resulted in $400K savings year 1, $900K savings in year 2
oImplemented Inventory plan that decreased over-all inventory by $5M in first year
Apex Tool Group 3/15 – 01/18
Director of Operations
Managed Production, Planning, Purchasing and Operations for multiple sites.
Train, coach, mentor, develop, evaluate, and direct staff to achieve top level performance and exceed strategic goals.
Lean Manufacturing implementation
oManufacturing Process Redesign that has resulted in $400K savings year 1, $900K savings in year 2
oImplemented Inventory plan that improved On-Time-Delivery from 88% to 97% while decreasing over-all inventory by $2.5M
Circor Energy 11/06 - 3/15 Director of Operations/Business Unit Leader
Ownership of entire operation including Sales/Engineering and P&L
Responsible for all Supply Chain activity including implementation of SIOP process
Since taking over Texas Sampling we reduced past due from over $5.0M in May 2014 to less than
$700K by the end of the year 2014
Lean Manufacturing Practices - Shop Floor Redesign
Responsibilities included Customer Service, Quotations, Purchasing, Planning and Operations Establishment of front end business processes
Implemented Long-term Contract with key suppliers resulting in savings over $17.6M in over last 8 years
Implementation of Supplier Development process leading to 15% reduction in supply base
By Implementing lean thinking and SIOP process achieved inventory reduction and improved turns from 2.7 in 2006 to over 6.5 in 2014 while improving OTD from 72% to 94%
Implemented Customer Service/Relationship Management process
Set up Consignment and Kanban Programs with Customers
Lead EDI Linkage project for Inventory Management & Billing
Eaton / Dana 2/84 - 11/06
Director Supply Chain (Newbern, TN - Hohenwald, TN - Mountain Home, AR)
Managed Production, Planning, Purchasing and Operations
Implementation of EATON Business System
SIOP implementation/Lead Global Supply Chain Counsel for Hydraulics Group (7 plants)
Champion for new ERP system
Lean Manufacturing implementation
Value Stream Mapping
Manufacturing Process Redesign
Productivity increases through “digitization” efforts
Implementation of Cellular Manufacturing
Waste reduction & process optimization
Streamline material, product, and information flow
Establish standard work and workload balancing
Education
Business Management Courses - Dyersburg State Community College - Dyersburg, TN
Business Management Courses - Bethel College - McKenzie, TN
Dana University Continuing Education Certified
Supervisor Program
Certified JIT Inventory
Certified Kaizen Trainer
Management of Organizational Behavior (Utilizing Human resources)
Eaton University Continuing Education
QS9000 Internal Quality Systems Auditor
Lean Manufacturing Techniques
Supply Chain Management (Negotiation)
Organizations
Boy Scouts of America
Tennessee School Board Association
Lions Club International
Southern Rubber Group
Professional Training
Microsoft Professional
Physiological Strategies in Negotiation
Negotiation II
Total Quality Management
Production Management
Inventory Planning
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