Customer Service Front Desk
Resume:
Heather Woelich
Kirbyville, MO *****
*********@*****.***
I am looking to become part of a company or find a job that I will enjoy and where I am able to perform my skills in order to ensure that every customer I encounter and help will have their expectations exceeded!
Abilities
I am strong in customer service and in delivering customer satisfaction. I am strong in handling any customer complaints and I have taken classes in conflict resolution. I have over 15 years of experience and I am able to prioritize my tasks so that I am able to complete all the tasks that need to be done. I work well under pressure and I am reliable, honest, trustworthy and responsible. I like to be organized and I am efficient at working with groups and buses. I am a quick learner and I don't quit, so I like a bit of a challenge and rise to the occasion.
Authorized to work in the US for any employer
Work Experience
Manager/ Customer Service/Wire Engineer
ASI Corp - Forsyth, MO
February 2017 to March 2020
Handled all aspects of customer service, all paperwork for orders, ensured that orders went out on time or as quickly as possible, trained employees, kept below or at the cost budget for each order. Executive Housekeeper, First-Line Supervisors of Housekeeping and Janitorial Workers
Sun Hospitality Resort Services - Branson, MO
December 2014 to January 2016
Handled all aspects of the housekeeping department, such as; supervised employees, scheduling, training, stocking, inventory, payroll, budgeting, ordering supplies, all paperwork and customer service. I was the last one to leave the unit and ensure the cleanliness and readiness of room. Administrative Manager/ Event Planning Specialist
Weiser Tent Services - Hollister, MO
July 2014 to December 2014
Handled all aspects of running the Hollister office from Billing, Accounting, Payroll, Scheduling, Reservations, Human Resources, Dispatching deliveries, Customer Service, Supervision of employees and Sales and Marketing.
Front Desk Supervisor/ Group Sales and Coordinator Resort Desk Clerks - Branson, MO
July 2004 to July 2014
Provided customer service to guests in all aspects of the hotel such as answering phones, making reservations, checking guests in and out, handling guest requests and complaints, handling payments and credit cards, room assignment, and show ticket sales. I also handled the supervision for the front desk, including paperwork, inventory, budgeting labor hours, ordering, conflict resolution, scheduling and training. I also handled all aspects of the groups department from marketing the hotel, booking reservations, making contracts, billing and payment, direct billing, room assignments, baggage handling and delivery and greeting the buses upon arrival with their welcome packets and keys. Education
High School Diploma
Green River High School - Green River, WY
Skills
• Conflict Management
• Event Planning
• Office Management
• Supervising Experience
• Budgeting
• Accounting
• Microsoft Outlook
• Bookkeeping
• Payroll
• Recruiting
• Human Resources
• Accounts Payable
• Project Management
• Microsoft Excel
• Interviewing
• Accounts Receivable
• General Ledger Accounting
• Microsoft Office
• Financial Report Writing
• Balance Sheet Reconciliation
• Account Reconciliation
• Pricing
• Bank Reconciliation
• Auditing
• Financial Statement Preparation
• QuickBooks
• Cash handling
• Hotel experience
• Typing
• Customer service
Assessments
Customer focus & orientation — Expert
March 2022
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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