Data Entry Team Member

Bernadine Ezell - Kerce

Salem Lakes, WI *****, *******.****@*****.***, 262-***-****

SUMMARY

Dedicated Practice Manager with fifteen years of experience training new employees and handling bookkeeping and payroll administration. Knowledgeable in recruiting and hiring and proven leadership and time management skills. Able to equip employees to independently handle daily functions and meet customer needs. Training and mentoring with exceptional management abilities with a results-driven approach. Skilled in referrals and prior authorizations, insurance denials, verifications of insurances, and credentialing for physicians.

EDUCATION

Penn State University (Online)

Degree: Associate of Arts: Medical Insurance Coding & Billings

CORE QUALIFICATIONS

•Electronic health records

•File and record management

•Referral Management

•Policy and Procedure Development

•Budgeting

•HIPAA Compliance

•Staff Management

•Insurance Knowledge

•Practice Management

•Hiring and recruitment

•Accreditation coordination

•Scheduling and Coordinating

•Managing Reception

•Administration and Reporting

•Issue and Conflict Resolution

•Ear Piercing

EXPERIENCE

Progressive Medical Group Inc. Milwaukee, WI May 2019 – Present

Medical Practice Manager: Communicates closely with patients, ensuring medical information is kept private.

•Created and implemented organizational policies and procedures

•Developed and maintained electronic record management systems to analyze and process data

•Developed close authorization with the front office and back office staff

•Managed referrals effectively and prior authorizations for the whole practice that needed further medical care.

•Managed all Explanation of Benefits that were in error, and corrected effectively.

•Created Excel Spread Sheet for all accounts receivable and Payable.

•Reconciled all accounts receivable.

•Handled VFC with all State guidelines and regulations.

•Ordered all office supplies and kept a check on inventory levels

•Addressed and remedied all patient or team member issues

•Removed trash and straightened counters to keep the pharmacy area clean and neat

•Successfully negotiated client contract renewals to create increased revenue

•Created customized care plans, working with hospital staff and families to assess and meet individual needs

•Fostered excellence by example by "setting the pace" and being a hands-on mentor to clinical staff

•Communicated with patients, ensuring that medical information was kept private.

•Trained interns and newly hired team members on office procedures and computer system

•Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties

Abifka Health Care, Milwaukee, WI April 2009 – August 2018

Medical Practice Manager: Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

•Assessed processes and procedures, complying with OSHA and HIPPA regulations.

•Developed close working relationships with staff.

•Implemented onboarding for new employees

•Addressed and remedied patient or team member issues.

•Ordered all office supplies and kept inventory levels.

•Recommended ways to reduce overhead and cut printing costs, effectively saving the practice money.

•Trained interns and newly hired team members on office procedures and computer systems.

•Created and implemented organizational policies and procedures.

•Assisted with regulatory issues such as compliance.

Family Care Associates, Kenosha, WI February 2005 – March 2009

Medical Office Manager: Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

•Assessed processes and procedures, complying with OSHA and HIPAA regulations.

•Consulted with healthcare professionals on business decisions

•Addressed and remedied all patient or team member issues.

•Built relationships with physicians to create a steady referral pipeline.

Contact this candidate