Community Health Worker - Supervisor NYCHHC

OBJECTIVE

Seeking opportunities and advancement to invest my skills, experience, and human relations in the field of Business Management in an organization that would benefit from my knowledge.

PROFILE

Healthcare business professional with extensive experience and in-depth knowledge of business functions, especially regarding Operations Management. Ability to supervise fairly, function independently and an excellent team player. Highly motivated and productive self-starter with excellent quality assurance skills. Able to thrive in a fast-paced organization with organizational skills that are problem detailed and solution focused.

EXPERTISE / COMPETENCIES

Clinical Systems: EPIC, GE Centricity Group Management 3.6, Medical Manager, GE Centricity EMR 9.5, Ingenix Encoder Pro, Medisoft, IDX,

Application Packages: Microsoft Word/Excel/PowerPoint/Outlook, Teams, Webex

Languages: Spanish and English (Reading, Written, and Spoken)

NYCHHC – Coney Island Hospital

Community Health Worker – Supervisor - Pediatrics

Community Liaison Workers, under supervision, serve a members of interdisciplinary teams and provide a bridge between the hospital and the community. Functions include serving as liaison between administrations, departments, community organizations and/or other city agencies to help ensure access to appropriate services and resources available to patients throughout the hospital and within the community. CLW' s may be assigned to any inpatient, outpatient, or Emergency Service area based on hospital needs.

Tasks may include:

1. Work directly with the social work and casework staff as an extender, to work with patients/families in negotiating systems within the hospital and. in the community.

2. Providing information about community and governmental

resources.

3. Assist with the implementation of discharge plans.

4. Escorting patients into the community and making home visits as needed.

5. Working closely with related social and community agencies.

6. Other tasks that may be assigned.

Minimum Qualifications

1. Four years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or,

2. Education and/or experience equivalent to (1 above). Study at an accredited college in Sociology, Psychology or other behavioral sciences may be substituted on a year-for-year basis for the experience described in (1 above). However, all persons must have at least one year of full-time experience as described in (1 above).

Insight Global Staffing

United Health Group – Optum 6/2020 – 12/2021

Case Investigator

oCommunicate with patients diagnosed with or exposed to COVID-19.

oCollect medical histories, assess close contacts.

oProvide information and guidance to interrupt ongoing transmission and reduce spread of COVID-19.

oCommunicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.

oCollect and record information on symptoms and needs into the CRM with accuracy.

oProvide contacts with approved information about isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources.

oFollow a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.

oCompliance with local agencies regarding confidentiality and the handling of personally identifiable information (PII) and personal health information (PHI).

oMaintain daily contact with Team supervisor.

Prime Staffing Recruiting and Staffing Agency - Contract 9/2018 - 10/2018

Columbia University Hospital

Line Manager

Assisted with applications and direction for university students and faculty to obtain influenza vaccines.

Maimonides Medical Center – Contract

Administrative Assistant – Pediatric Surgery

Scheduled appointments, provided customer service for patients and families, respond to messages and forwarding calls to the appropriate parties. Liaison to the physicians and hospital departments.

Prime Staffing Recruiting and Staffing Agency–Contract 6/2017 -8/2017.

Hospital for Special Surgery

Clinic Manager

Manage provider schedules, schedule appointments, respond to patient requests, manage provider schedules, and verify insurance.

Montefiore Medical Center-Bronx, NY 2012-3/2017

Operations Manager - Center for Orthopaedic Specialties

oManage day to day operations of staff and physicians.

oManage payroll, performance appraisals and training.

oAid patients, carriers, and other concerned parties.

oMember of Quality Improvement Committee

oMember of Clinical Operations Committee

oEditor Departmental Newsletter

oResponsible for reconciling daily deposit.

oConduct weekly EMR audits.

Pro HEALTH Care Associates - Lake Success, NY 1999 - 2012

Supervisor Neurology and Integrative Pain Medicine

oManage day to day operations of staff and physicians.

oManage payroll and performance appraisals and training.

oAid patients, carriers, and other concerned parties.

oMember of EMR implementation department committee

oContributor to company newsletter

Internal Medicine, Family Practice, Mahabir Parmeshwar, MD – Jamaica, NY 1999 – 2019

Biller, Internal Medicine& Physician Credentialing

oEnter and post charges into billing system for an individual physician private practice.

oEnsure that claims are prepared and submitted, working from assigned manual and electronic work files and prepare daily reports.

oInvestigate unidentified monies and resolve misdirected payments.

oResponsible for daily close and daily reconciliation

oMaintain and update all physician credentialing files.

Clearview Medical Associates – Hollis, NY 1993 - 1999

Administrative Assistant

oPerform routine office duties.

oReceive and post funds, Charge Entry & Bookkeeping

oReceive, review, and process payroll documents for approval.

EDUCATION

oUniversity of Phoenix – Bachelor's – Healthcare Administration

oMaster's in healthcare administration - Completion Date: Oct 2014

oMontefiore Learning Network – Leadership Essentials

oLearning to Lead

oCreating the Culturally Competent Workforce

oChange Map for Leaders

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