Support Agent Customer
Resume:
CURRICULUM VITAE
S DAYANAND
BARKHERA PATHANI
BHEL
BHOPAL M.P. Pin :-
462022 P
Mobile +91-938*******
WhatsApp +91-748*******
Email :- ************@*****.***
OBJECTIVE:
"To obtain a challenging and rewarding position which will provide my career growth and allow me to utilize while being resourceful, innovative and flexible"
EDUCATIONALQUALIFICATION:
10th Passed from M.P. Board.
12th Passed from M.P. Board.
Diploma (Mechanical Engineering) From NRI group of Institution’s. HOBBIES
Playing (Football, Chess, Cricket), Cooking and Traveling. PERSONAL SKILLS:
Handle challenging task and events.
Able to work hard in any situation.
Good Communication skill.
Quick Decision-Making Capabilities. Hard working. ACADEMIC:
National level player in DROP-RO-BALL.
State level player in SOFTBALL and BASEBALL.
Inter School player (Cricket, Kabaddi, Chess, Kho-Kho). PERSONAL INFORMATION:
Date of Birth : 26/03/1998
Gender : Male
Marital Status : Unmarried
Nationality : Indian
Languages Know : Hindi, English, Tamil
EXPERIENCE
1. Worked as a Customer Support Agent (CSA) in Magnum Group Bhopal from October 2020-December 2021.
JOB ROLE
• Receive inbound inquiries and disputes from customers.
• Handle 65 plus calls, and emails as well.
• Meet standards for call volume, wrap time, and talk time schedules.
• Resolve escalations received by phone, email.
• Follow-up on customer inquiries to make sure they are resolved in a timely manner.
• Provide excellent customer service with first call resolution, and accurate information while keeping professional deminer.
• Direct ownership of customer issues and concerns. 2. Worked as Data Print Operator (Part time) in Lavya IT Solution from May 2018- August 2020.
JOB ROLE
• Troubleshoots issues with printing machine and makes basic repairs.
• Maintain inventory of supplies needed to operate printing machines.
• Inspect random production samples to evaluates quality of printings.
• Drafts and submit reports for daily production totals.
• Maintain a clean area around printing machinery.
• Perform other related duties as assigned.
DECLARATION
I hereby declare that all the given information stated above is true to my knowledge and there is no adulteration regarding it.s
Date :
Place:
S DAYANAND
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