Customer Service Representative
Resume:
Matthew R. Klontz
New Paris, OH 45347
937-***-**** Home
937-***-**** Cell
***********@*****.***
Objective:
To join a company where my skills and knowledge will advance my career and also help the company grow.
Education: Edison Community College (Darke County Campus), Greenville, OH
License Renewal Coursework, 2016-2017.
Miami University, Oxford, OH
Graduate Coursework, 2002-2005
Wright State University, Dayton, OH
B.S. English, 2000
Published Works: Chase on War Mountain, August 2018, ISBN-10: 172*******, ISBN-13: 978-1725098534
Skills:
- Expert knowledge and abilities in written and verbal communication.
- A patient listener who focuses on the individual and has excellent interpretive skills.
- Very detail-oriented and organized; understands procedures and policies.
- Strong skills in time management, prioritizing tasks and can meet deadlines.
- A problem solver who quickly grasps complex situations and turns them into manageable tasks.
- Able to collaborate within a team to produce high-quality and successful results.
- Experience in managing personal time and workload.
- Exceptional command of the English language with strong written and transcription skills.
- Cooperatively works with others to produce quality lessons from departmental guidelines.
- Articulate and very effective in working with people of different backgrounds and temperaments.
- Consistently maintain a positive attitude and enjoy helping people.
- Fluent with Microsoft Windows 95 and higher, Microsoft Word 2000 and higher, and Windows XP
applications, along with Microsoft PowerPoint and the Internet.
- Experienced in editing and proofreading documents, focusing on word definitions, spelling,
sentence structure, syntax, and grammar.
Experience:
Jun-Sept, 2022
Lewisburg Container
Customer Service Representative; responsible for maintaining customer accounts, filing, data entry, email correspondence, processing orders and transactions, resolving issues and troubleshooting problems, handling customer complaints.
2020-2021
Miami County ESC:
Substitute Teacher, 9-12
Responsible for substituting for teachers in various classes, supervising students during study hall and lunchtime, communicating with administration and the absent teacher through email, telephone, and hand-written notes.
Sept-Nov, 2020
Milton Union High School, West Milton, OH
Long-term Substitute Teacher for 9-12th grade
Responsible for instructing general/advanced English classes, creating lesson plans to meet state standards, assigning writings in relation to works being covered, attending department meetings for collaboration, grading assignments/quizzes/tests, communicating with the absent teacher through email and text messaging to ensure continuity.
Jan-Mar, 2020 (Temporary Work)
Caterpillar, Clayton, OH
Product Acquisition Specialist
Responsible for receiving product order information via RF computer scanner, locating product within the facility, and transporting acquired product to a central processing location for outbound shipment.
Jan-Apr, 2019
Preble Shawnee High School, Camden, OH
Long-term Substitute Teacher
Responsible for instructing general/advanced English classes, creating lesson plans to meet state standards, assigning writings in relation to works being covered, attending department meetings for collaboration, grading assignments/quizzes/tests, communicating with the absent teacher through email and text messaging to ensure continuity.
2018-2021
Darke County ESC:
Substitute Teacher, 9-12
Responsible for substituting for teachers in various classes, supervising students during study hall and lunchtime, communicating with administration and the absent teacher through email, telephone, and hand-written notes.
2016-2019
Eaton; National Trail; Arcanum-Butler, and Tri-County North School Districts
Substitute Teacher
Responsible for substituting for teachers in various classes, supervising students during study hall and lunchtime, communicating with administration and the absent teacher through email, telephone, and hand-written notes.
2012-2015
Klontz Homestead, New Paris, OH
Stay-at-Home Dad
Responsible for primary child care duties; designing and implementation of household operational procedures, supervising, training, and managing children and their needs, complaint resolution; household bookkeeping and finance management.
Jan-Jun, 2012
Pitt County School District, Greenville, NC
Substitute Teacher
Responsible for substituting for teachers in several English classes, supervising students during study hall and lunchtime, communicating with administration and the absent teacher through email, telephone, and hand-written notes.
References available upon request.
Contact this candidate