Process Server Customer Service

KATARA ANDERSON

310-***-**** ************@*****.***

CORE COMPETENCIES

o Wri$en and Verbal Communica2on

o Data Analysis and Risk Management

o Understanding of legal/medical terminology

o Strong organiza2onal skills

o Professional Demeanor

o Cri2cal Thinker/Problem Solver

EXPERIENCE

Cannon Recrui2ng Agency, Agoura Hills, CA 9/2015 to Present Claims Adjuster – Auto, ConstrucSon, Workers CompensaSon

• Review and interpret claims submissions; coordinate appraisal/gather incident facts

• Nego2ate with claimant and insured to close claim; inves2gate claims and interview claimant and witnesses

• Inspect damage and extent of liability; Study claimant’s policy to determine if insurance will cover the incident

• Request and analyze relevant police accident reports and medical records; consult with legal and medical experts to gain further knowledge into the claim

• Thoroughly review documents to check for fraudulent or contradictory informa2on

• Responds to inquiries and addresses complaints from policyholders, and maintain policy holder files

• Determines the costs to be covered by the insurance carrier

• Processes paperwork related to claim before submiPng official claims to the insurance, gain close working rela2onships with A$orneys in order to nego2ate bodily injury and property claims clients final payments TRIPLE E COMMERCIAL MAINTENANCE, Los Angeles, CA 2/2000 to 4/2011 ExecuSve Assistant/Customer Service

• Set up new accounts, scheduling and calendaring; processed invoices and expense reports

• Liaison between owner and clients and vendors; collec2ons on overdue account

• Ordered and maintained inventory of products and supplies CBC MORTGAGE, Lakewood, CA 6/2001 to 9/2003

Loan Officer

• Assisted customers in acquiring mortgage and debt consolida2on home loans; loan closings

• Reviewed, prepared, processed and submi$ed 2mely and accurate loan documents

• Obtained signatures and notariza2ons and collec2ng fees; pursued poten2al customer leads

• Point of contact for customer ques2ons and requests

• Cross selling of other products and services offered by the company EDUCATION

Mount St. Mary University, Los Angeles, CA (2012 to 2016) Bachelor’s Degree, Sociology

El Camino College Community College, Los Angeles, CA (1989 to 1992) Associate of Arts Degree, General EducaBon

SKILLS

MicrosoV Office

Typing 55+ wpm

LICENSES/CERTIFICATIONS

• Claims Adjuster

• Mediator/Liaison for conflict resolu2on

• Registered Process Server

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