Reservation Agent Industrial Training

Veronica Bain

West Palm Beach, FL 626-***-**** ******.**@*******.***

Highly qualified and customer-focused professional with over 15 years’ experience in customer service. Career interests and passions resides in the ability to work directly with the customer to advocate for their successes. Aiming to use my proven skills to effectively fill the customer service role in your company.

Key Skills

Excellent customer service Solid organization skills and ability to meet deadlines Detailed-oriented and quick learner Ability to multitask Team player and able to work independently Excellent oral communication and listening skills People skills Guest Relations

Professional Experience

KEY STAFFFING AND CDS STAFFING, WEST PALM BEACH, FL 2018 to 2019

Banquet Server

Worked with established companies such as Marriott, Mar-A-Largo, and Trump Towers

Set up tables, buffets, and workstations with special attention given to décor, accuracy, and efficiency

Greeted all guests in a courteous and professional manner, displaying a helpful attitude

Performed cleaning tasks, breakdown of dining tables and accessories after function, and side-work duties

SUPER SHUTTLE, WEST PALM BEACH, FL 2015 to 2017

Airport Transportation Dispatcher

Made onsite reservations for shuttle service

Checked in customers and ensured accurately assigned to transportation service as outlined in the reservation

Scheduled, assigned, and dispatched jobs to town cars, limousines, and shuttles drivers via effective radio communication

Worked directly with clients, providing excellent customer service when responding to customer inquiries

COURTYARD GARDENS, JUPITER, FL 2015 to 2016

Dining Room Server

Welcomed guests in a friendly and professional manner

Performed additional tasks to include cleaning work areas and setting tables and beverage preparation

Responded to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Reported all communications to immediate shift supervisor

SELF EMPLOYED 2011 to 2015

Nail Technician

Provided multiple nail services such as basic manicures, nail fills, nail repair and pedicures

Created repeated business by developing long-term relationships with regular customers to increase client base, profits and stabilize cash flow

OTHER RELEVANT WORK HISTORY:

Cocktail Waitress, Las Vegas Club Hotel Casino, Las Vegas, NV, 2005-2007

Reservation Agent, Bethel Thompson Agency, Nassau, Bahamas 1988-1992

Front Desk Clerk, Lowes Harbor Cove Hotel, Nassau, Bahamas 1985-1987

Education

Diploma, Massage Therapy, Palm Beach Academy, School of Massage, 2014

Business Certificate of Competency, Industrial Training College, Nassau, Bahamas, 1986

Electronic Technology Certificate, Hawksbill High School, Freeport, Bahamas, 1982

High School Diploma, Hawksbill High, Freeport, Bahamas, 1982

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