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Loan Processor Service Representative

Location:
Los Angeles, CA
Posted:
September 26, 2022

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Resume:

MARIE BAWE

Mobile: 310-***-**** Email: adsq3w@r.postjobfree.com

OBJECTIVE

To obtain a position in the company where my proven track record of quality and customer service skills will contribute to the prosperity of the company as a whole.

WORK EXPERIENCE

Mortgage Loan Originator

Finance of America Mortgage – City of Industry/Montebello, CA - November 2019 – Present

Work with applicants to obtain information for loan applications and answer questions about the process

Build relationships with real estate agents and other referral partners

Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans

Explain to customers the different types of loans and credit options that are available, as well as the terms of those services

Generate complete loan applications with corresponding documentation

Improve loan applications and documentation by informing the applicant of additional requirements

Communicates with the title officer, escrow officer, loan processor and underwriter

Help customers by answering questions and responding to requests

Handle customer complaints and take appropriate action to resolve them

Own the communication with the real estate agent or referral source

Confer with processing and underwriting to aid in resolving mortgage application problems

Meet production expectations of $1 million in monthly mortgage production

Regularly participate in activities in connection with mortgage sales, including but not limited to attend closings, open houses, seminars/trainings and other lead-generating activities

Mortgage Loan Originator

Amwest Funding dba Bridgeway Financial - Brea, Ca- Dec 2018 – August 2019

Build relationships with real estate agents and other referral partners

Analyze potential loan markets and develop referral networks in order to locate prospects for loans

Work with applicants to obtain information for loan applications and answer questions about the process

Analyze applicants’ financial status, credit and property evaluations to determine feasibility of granting loans

Explain to customers the different types of loans and credit options that are available, as well as the terms of those services

Generate complete loan applications with corresponding documentation

Improve loan applications and documentation by informing the applicant of additional requirements

Communicates with the title officer, escrow officer, loan processor and underwriter

Help customers by answering questions and responding to requests

Handle customer complaints and take appropriate action to resolve them

Own the communication with the real estate agent or referral source

Confer with processing and underwriting to aid in resolving mortgage application problems

Meet production expectations of $1 million in monthly mortgage production

Regularly participate in activities in connection with mortgage sales, including but not limited to attend closings, open houses, seminars/trainings and other lead-generating activities

Assistant Administrator

Grapevine Homecare Inc - Carson, Ca- December 2016 – November 2019

Meets with Physicians, Nurses and other health care staffs to determine their concerns and needs on an ongoing basis together with the Administrator

Recommend staffing needs, ensuring patient’s ongoing service needs are met. Address and resolve patient and family complaints in the absence of the Administrator

Ensuring safe care to patients, adhering to policies, procedures, monitoring and standards within budgetary specifications, including time management, supply management, productivity and accuracy of practice

Create and oversee goals related to company spend and patient volume. Create scheduling procedures and protocols to ensure that all departments are always adequately covered.

Ensuring safe care to patients, adhering to policies, procedures, monitoring, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.

Design, implement, and maintain a variety of systems and guidelines to ensure and monitor compliance to all program regulations.

Develop and introduce new processes to ensure the safety of the patients and the timely delivery of needed services. Maintain a highly productive, efficient, and quality-driven environment always, with a focus on client care and emotional support.

Meet with Physicians, Nurses and other health care staff to determine their concerns and needs on an ongoing basis

Life Insurance Agent

Primerica - Torrance, CA – October 2012 - Present

Responsible for cold calling potential customers, scheduling appointments and then closing the deal by selling insurance policies.

Call potential clients to expand their customer base

Interview prospective clients to get data about their financial resources and discuss existing coverage

Explain the features of various policies

Analyze clients’ current insurance policies and suggest additions or changes

Customize insurance programs to suit individual clients

Handle policy renewals

Maintain electronic and paper records

Help policyholders settle claims

Bill Review Analyst

Keenan and Associates - Torrance, CA – May 2012 – September 2012

Coding medical workers comp bills

Analyzed and approved bills to be paid

Customer Service Representative

Eastwest Bank - Carson, CA – October 2011 – April 2012

Handling deposits, withdrawals, new accounts, payments

Inbound/Outbound calls pertaining to customer care

Respond to customer inquiries, reply to correspondence and maintain good customer relations

Senior Loan Officer

First Nations Funding Inc - Torrance, CA - 2004-03 - 2009-08

Works with customers applying for a home loan

Takes loan application, discusses loan options available to the client, gathers documentation to submit to an underwriter or lender in order to get approved for the mortgage loan

Assists in loan processing to ensure timely submissions

EDUCATION

NMLS

Affinity Real Estate & Mortgage Training Academy - Artesia, CA 2016-07 - 2016-07

Computerized Accounting

Southern California Regional Occupational Center - Torrance, CA 2009-02 - 2010-01

Early Childhood Education

UCLA - Los Angeles, CA 2000-04 - 2000-06

Harbor Occupational Center

San Pedro, CA

2000-02 - 2000-04

Bachelor of Science in Business Management in Marketing

Polytechnic University of the Philippines - Manila 1986-06 - 1990-03

CERTIFICATIONS/LICENSES

NMLS

2017-08

Life Insurance

2016-08 - 2018-08



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