Loan Processor Service Representative
Resume:
MARIE BAWE
Mobile: 310-***-**** Email: ******@*****.***
OBJECTIVE
To obtain a position in the company where my proven track record of quality and customer service skills will contribute to the prosperity of the company as a whole.
WORK EXPERIENCE
Mortgage Loan Originator
Finance of America Mortgage – City of Industry/Montebello, CA - November 2019 – Present
Work with applicants to obtain information for loan applications and answer questions about the process
Build relationships with real estate agents and other referral partners
Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
Generate complete loan applications with corresponding documentation
Improve loan applications and documentation by informing the applicant of additional requirements
Communicates with the title officer, escrow officer, loan processor and underwriter
Help customers by answering questions and responding to requests
Handle customer complaints and take appropriate action to resolve them
Own the communication with the real estate agent or referral source
Confer with processing and underwriting to aid in resolving mortgage application problems
Meet production expectations of $1 million in monthly mortgage production
Regularly participate in activities in connection with mortgage sales, including but not limited to attend closings, open houses, seminars/trainings and other lead-generating activities
Mortgage Loan Originator
Amwest Funding dba Bridgeway Financial - Brea, Ca- Dec 2018 – August 2019
Build relationships with real estate agents and other referral partners
Analyze potential loan markets and develop referral networks in order to locate prospects for loans
Work with applicants to obtain information for loan applications and answer questions about the process
Analyze applicants’ financial status, credit and property evaluations to determine feasibility of granting loans
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
Generate complete loan applications with corresponding documentation
Improve loan applications and documentation by informing the applicant of additional requirements
Communicates with the title officer, escrow officer, loan processor and underwriter
Help customers by answering questions and responding to requests
Handle customer complaints and take appropriate action to resolve them
Own the communication with the real estate agent or referral source
Confer with processing and underwriting to aid in resolving mortgage application problems
Meet production expectations of $1 million in monthly mortgage production
Regularly participate in activities in connection with mortgage sales, including but not limited to attend closings, open houses, seminars/trainings and other lead-generating activities
Assistant Administrator
Grapevine Homecare Inc - Carson, Ca- December 2016 – November 2019
Meets with Physicians, Nurses and other health care staffs to determine their concerns and needs on an ongoing basis together with the Administrator
Recommend staffing needs, ensuring patient’s ongoing service needs are met. Address and resolve patient and family complaints in the absence of the Administrator
Ensuring safe care to patients, adhering to policies, procedures, monitoring and standards within budgetary specifications, including time management, supply management, productivity and accuracy of practice
Create and oversee goals related to company spend and patient volume. Create scheduling procedures and protocols to ensure that all departments are always adequately covered.
Ensuring safe care to patients, adhering to policies, procedures, monitoring, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
Design, implement, and maintain a variety of systems and guidelines to ensure and monitor compliance to all program regulations.
Develop and introduce new processes to ensure the safety of the patients and the timely delivery of needed services. Maintain a highly productive, efficient, and quality-driven environment always, with a focus on client care and emotional support.
Meet with Physicians, Nurses and other health care staff to determine their concerns and needs on an ongoing basis
Life Insurance Agent
Primerica - Torrance, CA – October 2012 - Present
Responsible for cold calling potential customers, scheduling appointments and then closing the deal by selling insurance policies.
Call potential clients to expand their customer base
Interview prospective clients to get data about their financial resources and discuss existing coverage
Explain the features of various policies
Analyze clients’ current insurance policies and suggest additions or changes
Customize insurance programs to suit individual clients
Handle policy renewals
Maintain electronic and paper records
Help policyholders settle claims
Bill Review Analyst
Keenan and Associates - Torrance, CA – May 2012 – September 2012
Coding medical workers comp bills
Analyzed and approved bills to be paid
Customer Service Representative
Eastwest Bank - Carson, CA – October 2011 – April 2012
Handling deposits, withdrawals, new accounts, payments
Inbound/Outbound calls pertaining to customer care
Respond to customer inquiries, reply to correspondence and maintain good customer relations
Senior Loan Officer
First Nations Funding Inc - Torrance, CA - 2004-03 - 2009-08
Works with customers applying for a home loan
Takes loan application, discusses loan options available to the client, gathers documentation to submit to an underwriter or lender in order to get approved for the mortgage loan
Assists in loan processing to ensure timely submissions
EDUCATION
NMLS
Affinity Real Estate & Mortgage Training Academy - Artesia, CA 2016-07 - 2016-07
Computerized Accounting
Southern California Regional Occupational Center - Torrance, CA 2009-02 - 2010-01
Early Childhood Education
UCLA - Los Angeles, CA 2000-04 - 2000-06
Harbor Occupational Center
San Pedro, CA
2000-02 - 2000-04
Bachelor of Science in Business Management in Marketing
Polytechnic University of the Philippines - Manila 1986-06 - 1990-03
CERTIFICATIONS/LICENSES
NMLS
2017-08
Life Insurance
2016-08 - 2018-08
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