Business Teacher Customer Service
Resume:
ElizabethCruz
**** ********** ******, ********, *******• 562-***-**** •adsq3s@r.postjobfree.com
LinkedIn •Facebook
PROFILE
A highly organized, results-driven leader with superior motivational skills and ability to work collaboratively. Proven multi-tasker with a diverse and well-rounded skill set encompassing marketing, communications, business operations and professional management. Track record of proficiency in utilizing technology to deliver processes that optimize organizational effectiveness, including social media management and multimedia creation.
EDUCATION
B.A., Business Administration, Whittier College
Concentration in Operational Management and Marketing
M.A., Education, Whittier College
Single Subject, CLAD, CLEAR, Credential: Business Education,
Whittier College
PROFESSIONAL EXPERIENCE
Business Owner/Manager, Cruz Tutoring and Arts Center– Whittier, California
2004 – 2018
BUSINESS MANAGEMENT
Forecast annual budget expenses.
Appropriated funds for expenditures.
Managed budgets for tutoring, art events and classes.
Performed initial client assessment and analysis to begin tutoring process.
Worked directly with students of all ages, preschool through adults to achieve mastering of skills in reading, writing, math, ESL and the arts.
Elizabeth Cruz
Analyzed educational documents for assessment of skills according to the California State and Common Core standards.
Responsible for creative design for art events, featuring local artisans and artists in the community to showcase and sell their work.
Verified data integrity and accuracy for the purpose of tutoring and helping students of all ages master skills.
Interacted with local merchants hosting art walk events for the community.
Managed student’s writings and helped raise their standards of writing.
Cultivated an environment for questions and growth.
Analyzed students’ strengths and weaknesses and used logic and reasoning to elaborate key concepts, resulting in academic improvement.
Partnered with faculty to strengthen student’s academic performance, using various curriculum and methodologies.
Provided one-on-one tutoring, using academic based tools and curriculum to enhance learning, comprehension and retention.
MARKETING AND ADVERTISING/BRANDING
Oversee the marketing, advertising and branding of Cruz Tutoring and Arts Center.
Social media management
Multimedia creation
EDUCATOR/INSTRUCTOR
Kaplan Inc. /Whittier College – Whittier, California
Instructor, 2013 - 2016
Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
Efficiently managed day-to-day operations, including developing curriculum implementation and continuous improvement of industry best practices.
Eliminated learning gaps and effectively instructed students between utilizing a wide variety of teaching aids and motivational implementation strategies.
Continuously managed the implementation of new curriculum and the day to day operation of the facility to align with industry best practices.
Elizabeth Cruz
Educated students on ESL instruction through reading and writing, utilizing instructional techniques, including hands-on curriculum.
Whittier Union High School District/ Whittier High School – Whittier, California
Business Teacher, 2001- 2006
Instructed students in career development techniques including bookkeeping, sales and administration.
Advised students on crucial academic decisions such as college choices and alternate educational choices by discussing and identifying their interests and strengths.
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure student satisfaction.
Met with parents to resolve conflicting educational priorities and issues.
Implemented and taught Professional Development Program
ENTERPRISE AND PARTNERSHIP
Cruz Tutoring and Arts Center – Whittier, California
Business Owner/Manager, 2004 - 2017
Performed initial client assessment and analysis to begin tutoring process.
Worked directly with students of all ages, preschool through adults to achieve mastering of skills in reading, writing, math and the arts.
Analyzed educational documents for assessment of skills according to the California State and Common Core standards.
Responsible for creative design for art events, featuring local artisans and artists in the community to showcase and sell their work.
Verified data integrity and accuracy for the purpose of tutoring and helping students of all ages master skills.
Cruz Creations Hair Salon/Spa – Whittier, California
Proprietor/Manager, 2003 - 2005
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Verified data integrity and accuracy.
Elizabeth Cruz
Initiated two key partnerships which resulted in 54% revenue growth. Which included hair, nail and skin products.Implemented marketing strategies which resulted in 12% growth of customer base.
HUMAN RESOURCES ASSISTANT/WORK STUDY
Whittier College, Whittier, CA – 1998 – 2001
Served as primary contact for work study program.
Assisting students, faculty and staff with college procedures and policies.
Support department staff in President’s office, as well as Business office.
Customer Service.
Banner, Microsoft Suite and web grants.
Created Excel spreadsheets
Provided student supervision for student workers
Worked directly with Director of Human Resources and Vice President of Finance
INSTRUCTOR/TECHNOLOGY
Whittier City School District/Lincoln Elementary – Whittier, California
Computer Lab and Math Option II Teacher, 2003 - 2004
MS Office proficient, PowerPoint and Excel proficient.
Verified data integrity and accuracy.
Worked directly with students, faculty and staff to achieve computer literacy.
Computer lab and math instruction. Lesson planning expertise. IEP (Individual Education Plan), familiarity. Standardized testing, Common Core Knowledge.
Conflict-Resolution skills.
Managed employee exit interviews and paperwork.
Recruited and screened qualified potential employees.
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