Customer Service Representative

*** ***** **

Dallas, GA, *****

404-***-****

*******@*****.***

Ziana Johnson

SKILLS

Works well with identifying and noticing codes and medical terminology. Completing multiple jobs in a timely manner while providing good customer service.

EXPERIENCE

Alorica, Kennesaw GA— Customer Service Agent

January 2019- August 2021

●Operating software, putting client’s information in the database

●Answering phone calls and Collecting debt from customers.

●Multitasking and making sure tasks are done by the end of the day.

Georgia SOS/ Focus Of Ga— Customer Service Representative / Call Center

October 2021- Current

●Making Sure all customers are satisfied and helping clients with their business

●Answering phone calls and taking note of issues on why customer is calling

●Resolving issues or complaints by following companies protocol

EDUCATION

Faith Academy — High School Diploma

December 2013- Loganville GA

Clayton State University —

CPC Course ( Completed) - knowledge of ICD-10

February 2019- May 2020, Morrow GA

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