Customer Service Camp Counselor
Resume:
Ashley Spradlin
A driven, enthusiastic worker, with a handful of experience in different
positions. Committed to improving and showing results. Dedicated to finding a passion.
Walkersville, MD 21793
***************@*****.***
EXPERIENCE
BJ’s Restaurant & Brewhouse, Frederick. MD — Server January 2022 - Current
-Menu Memorization, including daily specials.
-Encouraged happy hour and bar specials.
-Maintained large groups in an orderly manner.
-Trained new employees.
-Oversaw preparation for table’s orders.
-Ensured Customer satisfaction by being friendly and accessible.
-Assisted team members during busy hours.
-Money Handling.
-Always ensure the completion of end of shift tasks. Oscar’s Alehouse, Frederick, MD — Server
April 2021 - December 2021
-Kept up to date on the menu, monthly specials, and tapped beer.
-Referred to the 10 steps of service.
-Checking identification to enforce the age requirement for alcoholic drinks.
-Kept an eye on customers for signs of intoxication and immediately notified management.
-Stocked supplies in back and front of house.
-Maintained table settings.
-Addressed customer concerns and issues, taking active steps to resolve those issues and improve customer satisfaction.
-Upsold high-profit food and drinks.
-Greeted regular customers and maintained relationships with them.
-Took credit card, cash, and gift certificate payments and gave cash transactions.
-Trained and educated new employees on the restaurant’s practices and SKILLS
Organization
Team standards
Policy and procedure
adherence
E ective communication
Relationship building
Training
Conflict resolution
Customer service
Active Listening
Willingness to learn
Education
Walkersville High School
High School Diploma - 2021
culture.
CDJ Genie Services, Frederick, MD — Maid
December 2020 - June 2021
-Worked closely with co-workers to provide e cient, spotless cleans.
-Engaged with clients on house requirements and amenities to ensure satisfaction.
-Provided deep cleans to the clients who need extra help.
-Maintained high levels of client satisfaction working closely with management and reporting/receiving customer feedback.
-Kept track of any allergies to cleaning products to ensure they are not used in clients' homes.
-Made sure to be stocked up with supplies and materials. The Farmhouse Exchange, Thurmont, MD — Cashier
July 2020 - November 2020
-Handled POS transactions such as checks, cash, credit cards, and gift cards.
-Kept the checkout area clean and orderly, as well as performed other cleaning tasks around the store.
-Helped customers by answering their questions and helping them find what they may be looking for.
-Kept track of price changes.
-Used cash registers and POS systems to record customers orders.
-E ciently and accurately processed a large number of transactions.
-Was in charge of arranging and stocking merchandise. Frederick County 4-H Camp & Activity Center, Frederick, MD — Camp Counselor
July 2018 - November August 2018
-Oversaw camper activities while encouraging fun and safety.
-Counseled children who were acting out on the importance of respect, kindness, and camp rules.
-Kept track of allergies and dietary restrictions with the help of the kitchen sta, ensuring campers receive their proper meals and snacks.
-Assisted with tasks such as responding to specific events and daily inquiries.
-Gave campers instructions for various activities.
-Kept the facility and equipment in good working order so that campers and sta could enjoy a safe and secure environment.
-Carried out daily activity schedules, gathered materials, set-up, breakdown, and clean-up.
-Promoted engagement and outreach through special events aimed at attracting new campers.
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