Customer Service Representative
Resume:
Kimberly Sullivan
Dalton, GA *****
***********@*****.***
To Seek a position as a collaborative, team-oriented, professional with a strong interest in contributing to team success, asset protection, and high standards. I am looking forward to moving into a position that is challenging and can utilize my abilities to the fullest potential. Results-oriented professional who thrives in fast-paced and competitive environments. Brings strong math and payroll experience
Work Experience
General Manager
Hardee's - Dalton, GA
March 2021 to Present
working closely with the other members of the management team in the daily running of the store.
• Helping with payroll for employees. Making sure employees hours were correct. Fixing all errors for hours in payroll.
• Sending in all employees time. Putting vacations and sick days in
• Helping assist with the training of the crew members and help them with understanding their daily assignments.
• safety coordinator, which includes a monthly safety report.
• I make it a high priority to maintain a clean and safe work environment for the store to pass on the health department and Ecosure assessments
• serv safe certified
• Some of the other daily activities that I have to complete are; Problem solving – for employee's and customers, Daily Paperwork – accurate and complete, and making sure the store opens and closes on time. I am also in charge of making sure inventory reports, food cost, paper cost and labor are kept to the minimum according to cooperate guidelines.
• I do daily, weekly and monthly inventory. Making sure it is accurate and complete. If inventory is off I have to find the problems why.
• Monthly meeting with my managers, discussing any problems, new items and aspects of what we have to do to get the store to be in the top running stores
• Keeping the BSC scoreboard up. The scoreboard is how well things are ran in the store, sales, drive thru times, cleanliness of the store and surveys are 100% satisfied. The stores score was 3.50 and I have brought it up to 3.70 . Highest score available is 4.0
• Keeping the money correct in the safe and drawers. Dealing with Loomis safe .
• I do employee on boarding. In the hiring process. I have to use e-verify for all employees to make sure they can work in the US.
• Lucas is the system we use for sales, inventory, waste, sales reports and payroll hours.
• I am responsible for weekly and monthly reports for the store.
• I keep up with all products and cost of all the food that comes in or goes out of the store. Shift Manager
Hardees Dalton II - Dalton, GA
August 2016 to March 2021
working closely with the other members of the management team in the daily running of the store.
• Helping with payroll for employees. Making sure employees hours were correct. Fixing all errors for hours in payroll.
• Helping assist with the training of the crew members and help them with understanding their daily assignments.
• safety coordinator, which includes a monthly safety report.
• I make it a high priority to maintain a clean and safe work environment for the store to pass on the health department and Eco sure assessments
• serv safe certified
• Some of the other daily activities that I have to complete are; Problem solving – for employee's and customers, Daily Paperwork – accurate and complete, and making sure the store opens and closes on time. I am also in charge of making sure inventory reports, food cost, paper cost and labor are kept to the minimum according to cooperate guidelines.
Home Delivery Manager
Key West Citizen - Key West, FL
June 2014 to October 2015
•
• Overseen 2 District Managers and 26 carriers (independent contractors).
• Made sure papers were delivered to all customers by the daily deadline.
• Developed and created routes, thus expanding circulation areas and penetration: responsible for distribution of 19,700 TMC products each week: increasing penetration & growth by twenty percent.
• Developed and implemented carrier promotions, which increased sales revenue by forty percent.
• Successfully developed motivating acts to move service errors from five percent to less than 2%.
• Telemarketing - calling ex-customers and getting them to start their subscription back up and resolving problems with their service.
• Answered phone calls and made sure the customers were completely satisfied.
• Recruited and hired over 20 new staff members during 06/2014-10/2015.
• Gave feedback to executive-level management on the effectiveness of strategies and initiatives.
• Managed the day-to-day tactical and long-term strategic activities within the business
• Maximized company revenue by setting up kiosk booths and door to door sales. I managed district managers in this process.
• Completed all aspects of scheduling, contracting all carriers, and all aspects of the hiring process for home delivery.
• Keeping up with district Managers hours for payroll.
• I helped check hours for all employees in the mailroom fixing all clock in or out errors
• Helped in accounting with ledgers if one of their employees was out. Machine Operator
Dorsett Carpet - Dalton, GA
July 2013 to May 2014
• Operated a tufting machine making sure the carpet was produced correctly.
• Mended the carpet when there were imperfections found.
• Threaded up the machine when the yarn broke out or ran out.
• Set up the machines to the right length when the carpet was changing styles or sizes.
• Cut, drop and wrap the rolls when they were at the preferred sizes.
• Ran beam, graphic, cut pile and level loop machines.
• Changed all hooks, needles and blades in the machines when needed. Home Delivery Manager
Daily Citizen News - Dalton, GA
May 2007 to April 2013
•
• managed overseeing 3 District Managers and 54 carriers (independent contractors).
• developed and created routes, thus expanding circulation areas and penetration: responsible for distribution of 25,000 TMC products each week: increasing penetration & growth by twenty percent. Developed and implemented carrier promotions, which increased sales revenue by thirty percent.
• Successfully developed motivating acts to move service errors from 2.5 percent to less than 1%.
• Attended quarterly meetings with Circulation Directors and District Managers
• Assisted the Circulation Director organize the meetings
• Recruited and hired over 75 new staff members during 05/2007-04/2013
• Covered all aspects of scheduling, contracting the carriers, the hiring process for home delivery.
• Redesigned and set up 6 new routes during the five years in this position.
• Maximized company revenue by setting up kiosk booths and door to door sales. Managed 3 district managers in the process.
• Ran the entire mail room from; Controlling employees, meeting delivery timelines, and overseen that all papers were put together correctly and inserts were in the correct days.
• Keeping up with district Managers hours for payroll.
• I helped check hours for all employees in the mailroom fixing all clock in or out errors
• Helped in accounting with ledgers if one of their employees was out. District Manager
Daily Citizen News - Dalton, GA
February 2007 to May 2007
• Covered District one - eighteen home delivery routes and three truck routes
• Covered all aspects of training, updating routes, route list and creating new tapes.
• Had a turn-over rate was less than one percent in my district.
• Threw samples and set up kiosk booths to start new clients
• Resolved customer delivery issues – answered phones, drove to customers houses to give them a new paper, communicated with them to resolve further issues.
• Sent out papers to over 54 carriers
Server/Cook
Ryan's Family Steakhouse - Dalton, GA
May 2002 to May 2007
• Covered a designated area servicing the customers.
• Consistently had customer service (what wages were based on)
• helped the prep cook on the hot bar 3 days a week, also ran the register and hosted.
• Resolve customer complaints and made sure they always left satisfied.
• Was correctly cross trained on opening and closing procedures Education
Some college in Accounting
University of Phoenix-Online Campus - Dalton, GA
November 2011 to June 2013
High school diploma
Laurens Dist 55 High School - Laurens, SC
August 1984 to June 1988
Skills
• Performance tracking and evaluation Professionally Persuasive Decisive leader Exceptional time management skills Team building Adaptable
Cost reduction Conflict resolution
Employee engagement Leadership mentoring
• Door-to-Door Experience
• Telemarketing
• Budgeting
• Recruiting
• Profit & Loss
• Inventory Control
• Management
• Microsoft Outlook
• Cold Calling
• Interviewing
• Shift Management
• Food Safety
• Pricing
• Financial Report Writing
• Payroll
• Microsoft Word
• Sales
• Purchasing
• General Ledger Accounting
• Employee Orientation
• Accounts Payable
• Accounts Receivable
• Balance Sheet Reconciliation
• Office Management
• AS400
Certifications and Licenses
ServSafe
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