Office Manager, treatment coordinator
Resume:
Robyn Cheely
Yuba City, CA *****
************@*****.***
An office manager with 5+ years experience. Confident with a fast passed environment, ability to lead and motivate employees. Familiar with business operations, and daily business, including Human resources issues HIPPA and Osha compliance, payroll, and numerous administrative tasks. Also am a high-achieving treatment coordinator that is driven to increase sales with new potential patients and existing patients. #readytowork
Authorized to work in the US for any employer
Work Experience
Practice Manager
Aria Dental Implants & Perio - Sacramento, CA
February 2020 to Present
• Assess organizational effectiveness and strive for excellence.
• Document administrative systems into SOPs
• Supervise and organize clinical systems into effective SOPs
• Monitor and maintain Scheduling Excellence
• Recruit, interview and facilitate hiring and onboarding of new talent.
• Stay current on California Labor Law and implement new systems as needed.
• Establish effective training for new employees.
• Provide effective ongoing training for existing team
• Work with PRD to ensure study clubs have been organized and relationships with existing offices are being maintained.
• Process payroll
• Implement new systems
Practice Manager/Treatment Coordinator
Premier Orthodontics - Sacramento, CA
January 2016 to February 2020
Strong knowledge of financing options and dental payment processing Remarkable understanding of dental insurance claims Maintained ongoing post-visit communications with patients. Provided patients with a thorough explanation of the orthodontic procedures. Assisted orthodontist with dental treatments and patient evaluations Maintained strong relationships with all patients and dental staff. Remained updated on available financial options.
Converting percentage of 75%
Took a 3% concerting office and brought it to 80% New Hire on boarding/ Interviews Budget Reconciliation Ordering Office/Back office supplies for 3 locations. Office Marketing with New Potential referring offices
Salon Manager
Premier Orthodontics - Sacramento, CA
September 2016 to November 2017
Opening/closing the salon
Hiring new staff
Training new staff
Scheduling staff
Terminating staff if necessary
Delegating tasks effectively
Managing inventory
Auditor
Colusa Casino Resort - Colusa, CA
October 2006 to June 2015
Daily audits of every revenue outlet
Daily revenue spreadsheets
Issue write ups when money discrepancy
Education
High School Diploma
Williams High School - Williams, CA
Skills
• Excellent written and communication skills (10+ years)
• problem-solving (7 years)
• Orthodontics (3 years)
• Front Desk
• Front Office (4 years)
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Training & Development
• Practice Management
• Insurance Verification
• Human Resources
• HIPAA
• Practice Management
• Office Management Sales Skills: Influence & Negotiation -- Proficient May 2019 Using influence and negotiation techniques to engage with and persuade customers. Full results: https:// share.indeedassessments.com/ share
• to
• profile/41dffd2fdae9a11e43637aaa6845349feed53dc074545cb7 Customer Focus & Orientation -- Expert December 2019 Responding to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share
• assignment/abwxpr-hetn9u3e Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Initiative and problem- solving abilities Ability to Work Under Pressure Leadership Self-motivation Great Multitasking ability Loyal and discreet (Maintain Excellent written and verbal communication skills) Customer & Employee Confidentiality Spear masters program
• Time Management
Contact this candidate