Customer Service Administrative Assistant

Maribel Maguddayao

253-***-**** * *************@*****.*** * Kent, Washington

RELEVANT SKILLS

Leadership-support co-employee(s) success by sharing professional knowledge and expertise with others. Foster sense of teamwork and cooperation, setting a professional example for others to follow

Proficient in Microsoft Office (Excel, Outlook, Word, etc.)

May assume additional responsibilities as directed by management

Demonstrates proficiency in software and systems internal tools (Windebt, Mcash, Speedpay and Repay)

Ability and demonstrates to convey information, ideas and thoughts in an easily understood and professional manner through written, verbal or non-verbal methods

Effectively utilizes keyboarding and ten key skills

Quality customer service skills with professionalism

Highly organized and accountable

Demonstrates problem solving ability

Ability to multi-task and excellent customer service experience

Strong interpersonal skills such as ability to work independently or collaboratively, flexible and adaptable, detail oriented and dependable

Has ability to take initiative, has good organizational skills, strong attention to detail, ability to prioritize work, and can timely and accurately complete multiple tasks in a busy environment

Can recognize inefficient processes, and then recommend and implement improvements.

Accurately document accounts in timely manner based on information gathered and action taken

EXPERIENCE

Monrytree, Inc. Seattle, Washington August 2022 – September 2022

Payment Coordinator II

Maintains the highest level of customer service during every phone call interaction. Listens intently; conveys compassion and sensitivity; communicates and restates ideas clearly; is professional and diplomatic.

Shows genuine interest in the customer and strives to exceed customer’s expectations.

Meets Speedpay and Repay performance standards, including: average number, amount and percentage of debt returned/collections. Successfully negotiates payment arrangements that are acceptable for customer and for Moneytree.

Actively listens and engages customers to gather information. Build rapport. Effectively presents option to customers. Analyzes and uses information to negotiate payment arrangements, by clearly and accurately communicates their debt account information to customers.

Moneytree, Inc. Seattle, Washington December 2006 – August 2022

Payment Administrator II

To provide timely verification and collection service of funds on customer accounts from which funds were initially unavailable (NSF- non sufficient funds) to maintain a positive manner to work in the environment that is professional, productive and safe to support the success of co-employees.

Funds Verification & collection, calls Banks to verify availability of funds and takes appropriate action to effect timely collections (e.g., staging checks for physical re-presentment, adding account to RE-ACH, electronic processing or preparing checks for re-deposit)

Funds collection & Mail Coordination: Efficiently plans and routes mails and bank-runs to maximize collections. Gather assigned account paperwork, petty cash, route and all other necessary business information in order to drive to assigned destinations and collect cashier checks and/or courier interoffice & external mail. Transports funds and checks in a concealed manner. accurately files checks and post funds to appropriate accounts.

In charged of the US and Canadian Blind Re-ACH making sure to print blind reports for and process according to customer’s pay dates and send before 10 am to Account Receivable to get processed for payments.

Serves as the backup for verifying reports or work functional duties when someone is on leave of absence or vacations.

Maribel Maguddayao

253-***-**** * *************@*****.*** * Kent, Washington

EXPERIENCE

Bank of America, Seattle, Washington June 1997 – December 2006

Administrative Assistant III

To support the Strategies Team of a total of 25 Officers/Members in a team, by answering incoming internal/external calls/faxes and transferring them to the appropriate team officers and also take orders from officers and customers, while providing personalized, friendly service to ensure all callers feel valued.

Enter orders into the computer system in a timely manner. Process authorizations and support confidential documentation.

Performed a variety of general administrative duties including, but not limited to, processing mail, copying confidential documents, typing, purchases office supplies and maintains office equipment, scheduling clients conference meeting and preparing/ordering snacks and beverages, booking airfare/transportation, hotels reservation on Officer’s business trips, processing business expenses, filing and assisting various departments on special projects as needed. Enjoys helping with office events including meetings, training, and team celebrations and other events.

Acts as the primary liaison with facilities for minor maintenance and repair requests. Other tasks may also be assigned as needed.

Guides Officers in getting their new team member the necessary equipment, computer applications, company credit card, office supplies, and workspace to start working efficiently.

EDUCATION

ITT TECHNICAL INSTITUTE, Seattle, Washington 1992 - 1993

Computer Programming (9-month course)

HIGHLINE COMMUNITY COLLEGE, Des Moines Washington 1986 - 1987

Business Technology/Administrative

FEDERAL WAY HIGH SCHOOL, Federal Way, Washington

High School Diploma

LANGUAGES

Tagalog, Filipino Language – Level of fluency is professional working proficiency

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