Multi-Unit Cross Functional Leader

ZENA GARDNER

adsq0b@r.postjobfree.com 818-***-****

DEVELOPMENTAL MULTI- UNIT LEADER

PROFESSIONAL SUMMARY

Multi-functional professional with more than 10 years of leadership, Human Resources and Learning & Development experience in the luxury retail beauty industry. Delivers best-in-class strategic leadership, development, and P&L management with a focus on providing an exceptional client and team member experience through operational excellence and training. LEADERSHIP

—

EXPERIENCE

• Conceived, planed, and

implemented a quarterly

regional development

program to provide certified

business and leadership

courses, available to field

leaders. This, in addition to

providing developmental

literature in all markets with

an incentive for essay

submissions to elevate

business acumen and written

communication skills for all

team members.

• Established and oversees

multiple leadership initiatives

promoting engagement and

retention.

• Inspired a national pay-it-

forward initiative based on the

company 10-Core Values with

participation between all field

and support center teams.

December 2020-September 2022

Regional Director• West Region • Drybar Holdings

Re-opened the West Coast Region consisting of 36 locations post-COVID, maintaining an average of 53% - 64% of gross sales, and mentoring committed multi-level leaders. Recipient of the 2021 Money Maker Award and 4 Hustler Awards.

• Influential leader dedicated to the growth and development of the region, ensuring talent development and succession planning to maximize performance, bench strength, and individual career growth.

• Led Recruiting on sourcing and selecting external and internal talent at Shop Manager, Area Manager, and District Manager level; simultaneously collaborating on initiatives to support hourly team member hiring in the region.

• Optimized regional staffing and scheduling expectations in an understaffed work climate; with a proven record of performance and profitability consistency.

• Led regional Human Resource efforts to create and implement initiatives that directly impact the culture, team member experience, compensation, performance management, and systems.

• Planned, developed, and led reopening strategies to rebuild qualified and committed teams for 35 locations across the region due to COVID-19 closures.

• Initiates development and execution of financial objectives and budgetary commitments for the region in partnership with the Operations and Finance teams.

• Key player in influencing and developing a culture that upholds the core values, company policies and procedures while proactively addressing performance, accountability, ethics and respect throughout the West Coast Region.

• Led multiple departments to provide training and communication in the execution of ever changing state and county mandates required by the federal law.

• Works hand in hand with multiple departments in the Support Center providing insights on current Field Facilities, IT, Marketing, and communication needs to support and continuously improve training, recognition, and incentive programs offered to the Field.

• Revised and created operational training materials and SOPs to align with new and current systems and individual learning styles; in partnership with the regional upper leaders resulting in higher retention.

• Reports high level reviews on national performance against plan and detailed regional communications to the Executive team.

May 2016-November 2020

District Manager • SoCal and Las Vegas • Drybar Holdings, LLC Responsible for up to 23 retail operations over 2 states and $15 million in annual sales. Recipient of the 2018 National Hustler’s Award.

• Responsible for training, coaching and developing 23 operational direct reports while maintaining the lowest turnover scores year after year.

• Created and continually oversee training material to streamline standards and processes throughout the market.

• Identified and developed action plans to increase productivity and Net Revenue by double digit percent increases.

• Create strategies to increase team member and client engagement.

• Designed, created, and implemented training curriculum for entry level leaders in the SoCal and Las Vegas markets.

• Partner with members of multiple departments to open 8 new locations across 2 states.

• Provide leadership through effective operational management, budget control, evaluation measures, and planning.

• Establish effective relationships with all key departments to include operations, facilities, human resources, finance, marketing, product and supply chain. January 2015-April 2016

Training Manager • SoCal • Drybar Holdings, LLC

Was responsible for 125 team members and $1.7 million in annual sales. Received the 2015 National Sparkling Soda Award

• Provided direction and training to leadership team that impacted its culture, experience, and bottom line.

• Designed a tool to monitor performance to increase shop productivity.

• Increased 2015 Client Count 5% vs. PY.

• Implemented shop strategies to increase revenue which resulted in an increase of 6.95% vs. PY.

• Identified higher potential team members, mentored and developed them into company leaders.

• Created meal break analysis giving District Manager visibility on market meal break violations.

October 2013-January 2015

Shop Manager • Flagship West Hollywood, CA • Drybar Holdings, LLC Oversaw all operational standards and procedures; generating over $1.5 million in revenue annually.

• Led a large team of 65-125 artistic team members, including three leadership members.

• Increased Total Revenue by1.8% vs.PY.

• Responsible for all staffing, scheduling, coaching, and team member development.

• Created a structured program to maintain the shop appearance.

• Managed and implemented inventory procedures.

• Maintained double digit increases over previous year sales.

• Established effective communication procedures between front desk and leadership members.

April 2013-September 2013

Assistant Manager • Santa Monica, CA • Drybar Holdings, LLC January 2012-January 2013

Hair Stylist • Brentwood, CA • Drybar Holdings, LLC July 2005—November 2008

Assistant Manager • Glendale, CA • Olive Garden

SKILLS:

Team Player

Microsoft Office

Highly Organized

Strategic Thinking

Team Building

Coaching

Progressive

Disciplinary

Multi-tasking

Public Speaking

Presentation Skills

Leads Meetings

Hiring Remarkable

Talent

New Shop Opening

Onboarding

Team Member

Relations

Conflict Resolution

Team Recognition

Contact this candidate