Customer Service Operations Manager
Resume:
NNAMDI URIM.
Tulsa, Oklahoma ***********@*****.***
Operations Manager /Plant Superintendent
Results Driven Management Professional with track record of achieving superior returns on investment
Lean Six Sigma Expert focused on continuous improvement resulting in lower operating costs and increased profitability
Safety Culture Change Agent committed to the goal of achieving zero injuries and incidents Areas of Expertise
Lean Manufacturing
EHS Systems
Operations Planning & Scheduling
Materials Science & Technology
AUTOCAD and Electrical training
Mathematical knowledge of
percentages and decimals.
ERP Systems, SAP /MS Office
Process/Efficiency Improvement
New Product Implementation
Business Development
Providing constructive feedback
Technical operation and routine
maintenance of equipment and
adjustment of systems.
Profit & Loss Management
Cost Management/Reduction
Regulatory Compliance
Quality Systems
Principal of inspection training
Providing constructive feedback/
Corrective action planning
Professional Experience
ARCOSA WIND TOWERS INC, TULSA, OK 2021 - PRESENT
MANUFACTURING PLANT SUPERINTENDENT/OPERATIONS MANAGER
Direct and manage plant operations for production efficiency
Functional responsibilities include Manufacturing, Customer Service, Production Control, Quality, Procurement, Process
Engineering, Environmental Health and Safety, and Maintenance.
Reporting to Vice President with full P&l responsibility for the $100m+ Advanced Machining Division
Manage capital asset maintenance
Prioritize continuous Improvement activities.
Implement and maintain preventative maintenance programs
Provides direction, development, and leadership to all members of the team
Completes tasks in a timely cost-effective way.
Provided positive leader of management concept by understanding concepts of true leader, analysis effect ways of dealing with conflicts, effect communications, and constructive feeds backs. Achievements:
Prioritized continuous improvement activities and Safety records improved from 85% to 95%.
Played integral role in identifying and transitioning work to outsourced vendor, reducing total manufacturing costs by 30%.
I reduced staff by 40 while maintaining production levels through a redesign of operational processes and improved training and staff utilization. Reduced overtime by 20% quickly, identify and solve problems.
LAYCO ELECTRIC INNOVATIONS, TULSA, OK 2018 - 2021
PROJECT MANAGER/OPERATIONS MANAGER
Nnamdi Urim Resume, Page 2
Reporting directly to CEO with complete P&L responsibility electric motors, drives, motor controllers, and speed reducers
Functional responsibilities include Manufacturing, Customer Service, Production Control, Quality, Procurement, Process
Engineering, Environmental Health and Safety, and Maintenance
Define project’s scope and available resources
Develop clear and straightforward plans to complete task
Set deadlines and communicate consistently with teams
Complete cost estimating and budget development
Analyze and manage project risk
Monitor projects, manage reports and necessary documentation. Achievements:
Reduced project costs by $50000 by implementing cost-effective strategies.
Decrease average customer wait times for service request by 3% companywide by creating email response templates
Introduced a project performance management system, considered 75% more efficient than the one already being followed. Trained 10 newly hired project personnel, as part of their induction program.
Manage 15 staffs, overseeing 18+ projects per quarter with total project budgets exceeding $1 million. E & I SALES CO, TULSA, OK 2017 - 2018
ELECTRICAL PANEL PRODUCTION COORDINATOR
Communicated with internal groups and engineers to ensure efficiency.
Created tracking checks and balances to ensure efficiency
Visually inspected production parts for defects
Conducted quality control and final inspections for VFD panels
Prepared quality logs, records, and reports for management team
Monitor projects, manage reports and necessary documentation. Achievements:
Trained two administrative assistants during a period of company expansion to ensure attention to detail and accuracy to work.
SPECIFIC SYSTEMS, TULSA, OK 2016 - 2017
ENGINEERING QUALITY REVIEW SPECIALIST/PROJECT MANAGER
Conducted quality control audits to meet ISO requirements
Reviewed schematic electrical drawings for accuracy
Applied knowledge of ERP Project/NAV
Corrected drawings using AUTOCAD and affixed to appropriate unit
Collaborated with management in weekly meetings to identify areas of profit and loss Achievements:
Helps increase productivity 15% while decreasing costs by detecting and fixing issues and flaws before they reach the client.
Safety records improved from 60% to 75%.
SPECIFIC SYSTEMS, TULSA, OK 2011 - 2016
QUALITY ADMINISTRATIVE TECHNICIAN SUPERVISOR
Supervision of 15 employees
Completed ISO 9001; 2008 Internal Audits and reviewed findings with management Nnamdi Urim Resume, Page 3
Performed electrical inspections and cross-referenced unit diagrams for accuracy and compliance to UL
Inspected tools for calibration and corrected as needed
Assisted with Internal Quality System audits to verify compliance to approved procedures SPECIFIC SYSTEMS, TULSA, OK 2010 - 2011
ELECTRICAL ASSEMBLY TECHNICIAN
Wired HVAC
Specialized in air pack and air condition remote control
Accountable for final wiring preparation
Repair, replace and clean equipment and components including circuit breakers, brushes, and commutators
Schedule and supervise construction and testing of special devices and the implementation of unique monitoring and control systems
Analyze test data to diagnose malfunctions, to determine performance characteristics of systems and to evaluate effects of systems notifications.
AAON INC, TULSA, OK 2008 – 2010
TEAM LEADER/QUALITY CONTROL INSPECTION
Read blueprints and instructions to comprehend the quality for the product and supplies
Approve or reject raw materials with respect to quality standards and record supplier performance, functionality, comparing to specifications, etc.
Use automated systems to perform complex testing procedures
Maintain records of testing, information, and various metrics suca s umber of defective products per day
Inspect procedures of the entire production cycle to endure that they are efficient and comply with safety standards. Achievements:
Safety reportable incidence went down from 8% to 2%
Increase employee engagement 18% by increase performance incentives. Whirlpool, TULSA, OK 2003 – 2008
QUALITY CONTROL
Direct audit activities commensurate to production schedules
Establish priorities and ensure maximum usage of assigned resources
Develop monthly reports showing inspection and audit performance and improvement opportunities
Evaluate and recommend alternative auditing procedures for continuous improvement Achievements:
Saved the company $10,000 quarterly by identifying defective product before they are shipped to customers resulting in 25% revenue growth.
Nnamdi Urim Resume, Page 4
COMPUTER APPLICATIONS
Microsoft Excel (Advanced), MS Office, and Docuware. CERTIFICATIONS
PMI
SAFe 5 Scrum Master
ISO 9001:2020
Education & Training
Bachelors, Business Administration, Oklahoma Wesleyan, GPA 3.9 – 2017
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