Service Representative Front Desk
Resume:
P
Jennifer
Pretti
********@*****.***
Norfolk, VA 23518
SUMMARY
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
SKILLS
Materials inspection
Quality Assurance
Sound decision-making abilities
Vendor and Client Relations
Problem-solving skills
EXPERIENCE
Quality Control Specialist
Norfolk, VA
Emergency Physicians Of Tidewater/ May 1999 to Sep 2022 Approved incoming materials by confirming specifications and approved finished products.
Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
Collaborated with management to discuss effective plans for resolving major quality problems.
Customer Service Representative
Norfolk, VA
Great Clips Hair Salon/ Feb 2015 to Jul 2018
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Made outbound calls to obtain account information. Answered incoming telephone calls to provide store, products, and services information.
Upsold products and services to address customer needs and maximize sales. Customer Service Representative
Virginia Beach, VA
IMA/Life Protect 24/7/ Jun 2014 to Oct 2014
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Assisted customers with making payments or establishing payment plans to bring accounts current.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Answered incoming telephone calls to provide store, products, and services information.
Call Center Receptionist
Chesapeake, VA
Mapp Communications/ Nov 2006 to Mar 2007
Greeted customers, answered general questions and directed to appropriate locations. Answered high volume of telephone calls to offer operational information and help with specific [Type] issues.
Checked in guests and issued badges for optimal security. Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Maintained professional tone at all times, including during peak rush hours. EDUCATION AND TRAINING
GED
Granby High School Jun 1998
Norfolk, VA
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