Call Center Administrative Assistant

Deanna R. Guilbeau

**** ***** ******** **** 337-***-****

New Iberia, LA 70560 ***********@*****.***

Qualification Summary:

Having over twenty-five years of progressive experience and documented success in the areas of office management, call center management, payroll and accounts payable has given me the tools to be an innovative thinker with the ability to make sound decisions in pressure situations.

Experience:

Stuller, Inc., Lafayette, LA – May 1994 – March 2018 Sales Manager

Responsible for a group of 20 associates in a call center environment

Answered incoming calls from customer account base

Reasons for calls included: placing of an order, trade show information, diamond and jewelry measurement information and customer services transfers

Monitored calls for all consultants while keeping monthly statistics

Group remained #1 for customer service with continued sales improvement Acadiana Dodge, Lafayette, LA – October 1993 – May 1994 Rental Assistant

Responsible for rental reservation and agreements in addition to daily reporting

Assisted the accounting department with inventory and title work Pride Aviation, Inc., New Iberia, LA – July 1990 – April 1993 Office Manager

Managed administration and personnel for 70+ employees

Responsible for accounts payable and payroll

Managed 1.7 million dollars in annual payroll for aviation repair station

Provided analytical data to CEO on cost performance, material and labor

Administered the FAA anti-drug program

Implemented conversion from manual to computerized accounting system TransOcean Airways, Inc., New Iberia, LA – September 1980 – May 1990 Administrative Assistant to the VP of Maintenance and Engineering

Managed an office staff of 7 employees

Managed all travel plans and arrangements for executives and visitors

Responsible for the administrative control analysis and surveillance programs

Supervised a myriad of activities in support of aircraft historical record management efforts under the authority of the Federal Aviation Administration

Provided daily and weekly status reports to management on readiness and repair part inventory

Education:

Teche Area Vocational Technical School – 1974 – Accounting New Iberia Senior High School – Class of 1973

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