Customer Service Call Center

Kimberly Lang

I am fully set up at home with up to date technology to begin a remote position today. Owasso, OK 74055

***************@***********.***

+1-918-***-****

• Proficient Computer Skills

• Able to work independently

• Licensed to sell Life Insurance in Oklahoma

• Extensive background in Leadership, Human Resources, and Training

• Team Management Skills

• Administrative Assistant

Authorized to work in the US for any employer

Work Experience

Senior Customer Service Specialist

Oliveto LLC - Tulsa, OK

February 2021 to Present

• Resolved customer issues

• Worked in the inbound call center

• Handled reservations

• Booked appointments for clients

• Managed customer accounts

Senor Personal Loan Specialist

OneMain Financial, LLC

January 2015 to April 2021

Supervisor: Casey Balke 405-***-****

● Follow up on leads from customer inquiries (online or through customer service)

● Mentoring newer Team Members

● Assist customers in making financial decisions to help them achieve their financial goals

● Provide referral or walk-in customers with the proper loan products to fit their needs

● Accurately comply with company guidelines and procedures

● Educate customers on the terms and conditions of the loan to ensure a clear understanding

● Network within the community to gain referral business

● Work as an individual contributor and as part of the team to achieve business/organizational objectives Assistant Manager

Vashee Hospitality

April 2011 to January 2015

Supervisor: Kirti Vashee 918-***-****

● Assisted in the general management of two hotels

● Payroll, scheduling, human resource duties

● Managed social media accounts

● Sales calls on the phone and in person

● Advertising and creating advertising materials

Education

High school diploma

Skills

• Account Management

• Team Management

• Underwriting

• Human Resources

• Administrative Experience

• Credit Analysis

• Insurance Sales

• Marketing

• Social Media Management

• Loan Officer Experience

• Office Management

• Banking

• Management

• Loan Origination

• Financial Services

• Microsoft Outlook

Certifications and Licenses

TESOL

Life Insurance

July 2017 to July 2021

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