Advanced Support Administration Assistant

MARA LYNN CHARCHO

**** * * ****** #* OAKDALE CA *5361 · 360-***-****

MLCHARCHO@GMAIL@COM

WORK EXPERIENCE:

Advanced Medical Support Assistant 12-16-2017-Present,40hrs-Wk-Gs64

VHA, VAPAHCS, Palo Alto, Ca

Human Resources 800-***-****

Front-line AMSA communicating with patients, family members, and clinical staff concerning various medical care.

Scheduled, cancelled, rescheduled, no-showed patient, appointment including TeleHealth and Video-Connect appointments using the Vista Scheduling Enhancement (VSE) Program or Veteran Health Information System and Technology (VISTA)

Verified and updated patient demographics while confirming insurance eligibility

Reviewed patient health benefit enrollment status for medical services

Provided administrative support to nursing staff

Scheduled Womans-Health consults

Provided administrative support to business office documents

Pre-screen veterans for VA health care enrollment

Coordinating Clinical Support Mailing System ensuring UPS and USPS shipments

Monitors Clinic RightFax folder by uploading incoming medical records to Computerized Patient Record System (CPRS)

Self manages escalated calls efficiently while complying with VA regulations

Develops and maintains internal relationships regarding patient care

Manages responsibilities independently with little supervision as well as set priorities and deadlines to meet the team and patient needs and update assignment Return To Clinic (RTC) Excel Spreadsheet tracker

Daily transfer Cerner records as requested

Monitor and schedule daily consults for Specialty clinics

Fosters environment of teamwork

Participates in team huddles and care planning staff meetings virtual and live

Participates in ongoing training

Created agendas, attendance

Collaborates with call center to optimize veteran telephone access including exceptional customer service and resolving requests on the first call

Manages incoming and outbound various calls

Takes the initiative to find resources for the veteran

Identify and address veteran concerns and coordinates solutions

Assists in Crisis situations as directed

SKILLS

Medical Terminology

Microsoft Suite, CPRS, VSE, Vista Blue, Vet Link, ICB, Chrome, Computer Files

Internet, Phone, Fax, Copy Machine

Demonstrates Ability to Multitask Simultaneously

REFERENCES UPON REQUEST

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