Customer Service Data Entry
Resume:
Michelle Nelson
Pflugerville, TX *****
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Crew Leader
True Up Companies - Pflugerville, TX
November 2019 to Present
My duties vary. I am a crew leader doing 3rd party logistics for one of the top retailers. I also assist with timekeeping, writing emails and being the liaison between upper management and the general labor. I also manage inventory and keep accurate records of module. I continue to detail all items in warehouse while practicing safety.
IT Specialist
Harding Logisitics - Indianapolis, IN
June 2018 to February 2019
I was an IT Specialist for Amazon buildings. I managed a team of 20 or less and helped set up stations in preparation to launch Amazon buildings across the United States. I also did 5s taping for all the buildings as part of the launch team.
Customer Service Representative
Alorica - Reno, NV
November 2015 to October 2016
I worked for two different companies within Alorica OptumRx and ATT. OptumRx-
I assisted members in ordering prescriptions, answered questions regarding insurance inquiries and transferred calls to appropriate departments. I used different software and took accurate notes on account.
ATT-
I assisted customers with ATT advanced technical support for cell phones, took payments, and answered all questions in regards to how to use cell phone. I took account notes and used more than twenty different software programs.
Room Attendant
Peppermill - Reno, NV
April 2015 to November 2015
Responsibilities
Provide excellent customer service, keep precise records, handle strong chemicals using safety precautions, maintain cleanliness of hotel rooms,
Skills Used
Customer service, works in both solo and team environment, Legal Assistant
Law Office of Lucy McAllister - San Jose, CA
November 2013 to May 2014
Responsibilities
Under the supervision of an attorney, completed schedule assets and debts forms for dissolution of marriage, declaration of disclosure, petition for dissolution of marriage, summons for dissolution, and child custody forms, drafted correspondence to client, opposition, and court for Orders after Hearing, provided legal research using the “The Rutter Group California Practice Guide: Family Law,” Westlaw, and California Code Sections, organized files in alphabetical order and file documents in appropriate file, filed family law dissolutions, support orders, and restraining orders with the Superior Court Clerk’s office, made copies of all client documents
Skills Used
Customer service, Computer, Legal Administrative
Deli Assistant Manager
Safeway - Hollister, CA
June 2009 to September 2011
Responsibilities
Trained and managed 13 employees, Responsible for scheduling, Ensured that supplies were adequate, Ordered inventory, Maintained and created displays and end caps, Ensured quality of product using safe food handling guidelines, Provided excellent customer service, Responsible for register and cash handling procedures
Accomplishments
Promoted to Assistant Manager
Skills Used
Customer service, cashier, ordering, management
Education
AAS in Paralegal
Heald - San Jose, CA
2012 to 2014
Skills
• Administrative (5 years)
• Computer Skills (10+ years)
• Customer Service (7 years)
• General Labor
• General Laborer
• Childcare
• Legal Research
• 5S
• Management
• Writing Skills
• Team Management
• Detailing (2 years)
• Legal Drafting
• Software troubleshooting
• Communication skills
• Computer literacy
• Microsoft Office
• Data entry
Certifications and Licenses
Flagger
April 2018 to April 2022
Certified Flagger in 47 states
Assessments
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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