Customer Service Representative
Resume:
Tina Marie Metz
Cowlesville, NY 14037
******@*******.***
Objective
Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks and able to keep customers happy while resolving their issues.
Work Experience
Receptionist and Administrative Assistant and QA administrator
AVOX Systems - Depew, NY
March 2014 to August 2019 (part-time, as needed)
Worked as a backup receptionist. Use of Microsoft word, Excel and QuickBooks. Handle multi-line phone system and receiving, sending and distributing facsimile. Responsible for scheduling, dispatching, mail, payroll, corrective action reports, inspections, monthly reports customer service calls and call center services.
Customer Service
Dollar General - Varysburg, NY
October 2018 to February 2019
Retail customer service- responsible for bank deposits.
Receptionist
Bryan Milks Law Firm - Delevan, NY
September 2016 to September 2018 (part-time)
Responsible for answering telephone, scheduling client meetings and court dates, maintain file system, reviewing and distributing mail and faxes, ordering office supplies, submitting payroll. Use of QuickBooks and Microsoft office.
Office Manager
Berner Greenhouse - Elma, NY
2011 to 2015
Responsible for customer service calls and call center services, scheduling, payroll, mail and faxes. Use of QuickBooks.
Receptionist
Renaissance Chiropractic - East Aurora, NY
June 2012 to October 2014 (part-time)
Use of multi-line telephone system, responsible for scheduling appointments, review and update insurance information, submitting bills, reviewing and distributing mail and fax, taking inventory and ordering supplies.
Warehouse Worker
Sefar America - Depew, NY
June 1998 to October 2011
Shipping, receiving and inventory management.
Production Assembly Line
Delevan Electronics - East Aurora, NY
1979 to 1998 (full-time)
Education
Iroquois Senior High School, Elma, NY- 1978
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